Reservations, Groups & Events Coordinator

InterContinental Hotels Group; Manchester; On-site; GBP 17,000 - 29,000; Full time

Benefits offered by this job

Up to £28,558.40 per year

Free meal on shift

Paid holidays

Enhanced sick pay

Subsidised travel for unsocial hours

Wagestream access

Training programmes and career growth

Job summary

Kimpton Clocktower Hotel is seeking a Reservations, Groups, Meetings and Events Administrator (Full-Time) in Manchester. You will manage bookings, payments and event details, supporting corporate events from enquiry to arrival.

Responsibilities include payments, contracts, rooming lists, AV needs and reports, while keeping the office running smoothly. Strong organisation and IT skills are essential, with prior experience in a busy reservations/events environment preferred.

Qualifications

• Experience in a busy Reservations, Groups, Meetings and Events environment preferred.
• Excellent organisation and attention to detail.
• Strong IT skills with confidence in Microsoft applications.
• Proactive, collaborative approach and willingness to support.

Responsibilities

• Managing payments and revenue, including deposits, refunds, credit applications, advance purchase rates, WiQ charges and commission payments.
• Handling contracts, invoices and bookings, ensuring information is accurate and shared with operational teams.
• Supporting meetings and events through rooming lists, daily traces, AV requirements, purchase orders and internal meeting space.
• Coordinating BEOs and reporting, including weekly distribution, enquiry monitoring, 4pm reports and RevMax updates.
• Keeping the office running smoothly with filing, stationery orders and audit compliance checks.
• Completing daily traces daily and support in entering Group rooming lists.
• Managing daily reservation tasks including processing advance payments, checking arrivals, allocating rooms, updating payment instructions and rates; and balancing room types.

Skills

Organisation & time management

IT skills

Collaborative approach

Reservations/Events experience

Tools

Microsoft Office

Job description

Kimpton Clocktower Hotel is seeking a Reservations, Groups, Meetings and Events Administrator (Full-Time) in Manchester. You will manage bookings, payments and event details, supporting corporate events from enquiry to arrival.

Responsibilities include payments, contracts, rooming lists, AV needs and reports, while keeping the office running smoothly. Strong organisation and IT skills are essential, with prior experience in a busy reservations/events environment preferred.