Events & Groups Manager

Maybourne Hotel Group; City of Westminster; On-site; GBP 43,000 - 65,000; Full time

Benefits offered by this job

Excellent salary package

Maternity & Paternity pay

Travel season ticket loans

Pension scheme

Wellbeing benefits

Staff restaurant and discounts

Job summary

Claridge's, part of Maybourne Hotel Group, is seeking an exceptional Events and Groups Manager on a fixed-term maternity cover. You will lead the planning and execution of gala dinners, award ceremonies, and business meetings across iconic venues, coordinating with sales, reservations and front office to deliver outstanding events.

The role requires prior experience in a five-star or fine dining environment, proactive problem-solving, and impeccable English communication.

Qualifications

• Have worked in a similar role within a five star or fine dining environment.
• Provide intuitive service with an understanding of guests' needs to create exceptional experiences.
• Experience of total account management of events, both social and corporate, in a fast-paced hotel environment.

Responsibilities

• Handle reactive sales enquiries for groups and large event spaces on the ground floor.
• Fully plan, coordinate and execute events from enquiry to billing, liaising with suppliers and internal teams.
• Coordinate all group activities with corporate Sales, reservations and front office.
• Liaise with large groups staying at Claridge's and manage bookings and related events.
• Support the Director of Events & Groups when necessary.

Job description

We are seeking an exceptional Events and Groups Manager to join the team at Claridge's as a maternity cover.

Maybourne operates some of the world’s most extraordinary hotels, including Claridge's, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination.

One of Maybourne's storied hotels is Claridge's, a place shaped by centuries of enduring artistry. A rich symphony of experience, where every moment unfolds with unforgettable flair. A place where tradition is treasured and history continues to inspire. For over two hundred years, those who choose Claridge's for life's finest moments become part of its brilliant legacy.

Claridge's is a family of the best and brightest, proudly serving the best and brightest. The calibre of our staff is unparalleled, as are our esteemed guests. Our people are a manifestation of our ethos - generous, passionate and truly personal. Claridge's is a place that invites you in, embraces you, and make your spirit soar.

Events & Groups

From gala dinners to award ceremonies to business meetings, our Events and Groups department have been at the heart of some of our guests most memorable occasions. As part of our devoted Events & Groups department, you will work with precision and focus, ensuring every detail reflects Claridge's standard of excellence, from the planning to the big day. Each event brings the opportunity to stories of distinction in one of the most iconic settings.

Please note this role is a fixed term role.

As Events and Groups Manager you will be responsible for:

• Handling reactive sales enquiries for groups as well as our large event spaces, on the ground floor.
• Fully plan, coordinate and execute events, from enquiries, proposals, organising site visits and show arounds, liaising with suppliers and internal departments, to the final billing.
• Coordinate all group activities with our corporate Sales, reservations and front office teams.
• Liaise with large groups staying at Claridge's, manage their bookings and all related events.
• Support the Director of Events & Groups when necessary.

Successful candidates for our Events and Groups Manager opportunity will:

• Have worked in a similar role, within a five star or fine dining environment.
• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories.
• Experience of total account management of events, both social and corporate, ideally within a fast-paced hotel environment.
• Ability to manage high expectations.
• Demonstrate ability to take a proactive approach to problem-solving and challenges.
• Ability to work in a fast-paced environment.
• Excellent communication skills, fluent spoken and written English is essential.
• Be a team player who is an avid learner who wants to be challenged and developed.
• Have a thorough understanding of Forbes and LQA Standards.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme 'Introduce a Star' where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.