Housekeeping Office Coordinator

Maybourne Hotel Group; City of Westminster; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Excellent salary package

Pension scheme

Travel season ticket loans

Staff restaurant

Wellbeing support

Job summary

Maybourne is seeking an exceptional Housekeeping Office Coordinator (Evenings) to join Claridge’s, one of its renowned five-star hotels in London.

You will manage daily operations of the Housekeeping Office, coordinate communications, and act as liaison between departments while maintaining records and payroll reports.

The role suits a proactive team player with experience in a luxury hotel environment and a passion for flawless guest service.

Qualifications

• Experience in a similar role within a five-star or fine dining environment.
• Ability to lead, support and motivate a team.
• Skilled at managing service flow and stepping in to support during busy periods.
• Thorough understanding of Forbes and LQA standards.

Responsibilities

• Managing and organising the daily operations of the Housekeeping Office.
• Handling all communication in and out of the Housekeeping Office.
• Acting as primary liaison between Housekeeping and other departments within the hotel, in addition to coordinating internal communications.
• Ordering Housekeeping supplies, keeping attendance records and preparing payroll reports as well as updating and maintaining all Housekeeping files and records.

Job description

We are seeking an exceptional Housekeeping Office Coordinator (Evenings) to join the team at Claridge’s.

Maybourne operates some of the world’s most extraordinary hotels, including Claridge’s, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination.

One of Maybourne's storied hotels is Claridge's, a place shaped by centuries of enduring artistry. A rich symphony of experience, where every moment unfolds with unforgettable flair. A place where tradition is treasured and history continues to inspire. For over two hundred years, those who choose Claridge’s for life’s finest moments become part of its brilliant legacy.

Claridge’s is a family of the best and brightest, proudly serving the best and brightest. The calibre of our staff is unparalleled, as are our esteemed guests. Our people are a manifestation of our ethos - generous, passionate and truly personal. Claridge’s is a place that invites you in, embraces you, and make your spirit soar.

Housekeeping

There is something magical about a Claridge’s suite or room - each one has been beautifully designed and furnished, complete with many thoughtful, luxurious touches. Even more magical is our dedicated Housekeeping department who play a vital role in shaping the guest experience by ensuring every room and space across the hotel is immaculate, welcoming and consistently maintained to our Claridge’s standards. As part of the Housekeeping department, you will work alongside experienced Housekeepers who focus on the smallest of details and ensure every room is prepared to perfection.

As Office Coordinator (Evenings) you will be responsible for:

• Managing and organising the daily operations of the Housekeeping Office.
• Handling all communication in and out of the Housekeeping Office.
• Acting as primary liaison between Housekeeping and other departments within the hotel, in addition to coordinating internal communications.
• Ordering Housekeeping supplies, keeping attendance records and preparing payroll reports as well as updating and maintaining all Housekeeping files and records.

Successful candidates for our Office Coordinator (Evenings) opportunity will:

• Have worked in a similar role, within a five star or fine dining environment.
• Be confident in leading, supporting and motivating a team.
• Be skilled at managing service flow and stepping in to support during busy periods.
• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories.
• Be a team player who is an avid learner who wants to be challenged and developed.
• Have a thorough understanding of Forbes and LQA Standards.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the‑art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In‑house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.