EVENTS FLOOR MANAGER

Grantley Hall Group Limited; Ripon; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Tips over £200 per month (£3,400 per年)

Complimentary meals on duty

Staff discounts

Career development

Employee parking

Gym access

Job summary

Grantley Hall is seeking an experienced events professional to lead luxury event operations. You will ensure all served products meet Grantley standards and work with the sales and operations teams to deliver exceptional service from start to finish.

The role involves driving event setup, stock control, and proactive guest engagement, with opportunities to upsell across all F&B events. You will manage and develop the events team, ensuring optimal staffing and timely execution.

Qualifications

• Experience in a Food and Beverage setting is essential.
• Events or event sales experience is advantageous.
• Wine and beverage knowledge is desirable.
• Professional, confident and self-motivated with a strong customer service ethos.
• High attention to detail and ability to maintain Grantley Hall standards.
• Strong communication and ability to work under pressure.

Responsibilities

• Run all luxury events catered for at Grantley Hall.
• Collaborate with sales and operations to deliver exceptional service end-to-end.
• Oversee operational setup and service of luxury events.
• Track and replenish stock; keep inventory in order.
• Address guest feedback and identify upsell opportunities across F&B events.
• Lead and train the events team to ensure staffing and coverage.
• Plan ahead to ensure equipment and stock are on site in time.

Skills

Food & Beverage experience

Events or event sales

Wine & Beverage knowledge

Professional presentation

Attention to detail

Customer service oriented

Communication skills

Time management

Initiative

Team leadership

Job description

Salary: £37,196 per annum plus monthly service charge typically £3,400 annually

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury . A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024 . As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience . The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe .

Key Responsibilities

You’ll be running all luxury events we cater for here at Grantley Hall.

• Ensure all products served to and/or provided for the guest are set to Grantley standards
• Working with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event
• Drive the operational set-up & service of luxury Grantley Hall events.
• Take ownership to ensure the stock holding is tracked, replenished and kept in order
• Be pro-active with customer comments and complaints
• To identify areas of upselling opportunities across all F&B events
• Manage the team, in regards to training and development
• Ensuring all events are sufficiently staffed and the appropriate people are in the right place at the right time.
• Forward Planning for upcoming events, ensuring the appropriate equipment and stock is on site in plenty of time.

Key Skills, Qualities & Experience

• Previous experience in a Food and Beverage setting is essential
• Previous Events or event sales experience would be essential
• Wine & Beverage knowledge is desirable.
• The successful individual will be confident, self-motivated and present a professional outlook in all circumstances
• Have a high level of attention to detail whilst ensuring all Events spaces are maintained to the Grantley Hall standard
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Tips typically over £200 per month (£3,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to £1000
• Holiday Buy/Sell Scheme
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• We celebrate success. With an annual awards ceremony as well team events and incentives.Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
• Cycle to work scheme
• Access to Stream, allowing you to instantly access your wages

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Tips typically over £200 per month (£3,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on dutyRefer a Friend bonus - Earn up to £1000
• Holiday Buy/Sell Scheme
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
• Cycle to work scheme
• Access to Stream, allowing you to instantly access your wages

The following content displays a map of the jobs location - Grantley Hall

Salary

£37,196 per annum plus monthly service charge typically £3,400 annually