Events Floor Manager

Grantley Hall; Ripon; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Tips over £200 per month

Complimentary meals on duty

Refer a Friend bonus - up to £1000

31 days annual leave

Professional development opportunities

Discounted stays at Grantley Hall

Job summary

Grantley Hall in North Yorkshire is seeking an experienced Events Supervisor to lead luxury events, ensuring service excellence from planning to execution. You will collaborate with sales and operations to deliver outstanding guest experiences and manage staffing, stock and upselling opportunities.

The role requires a background in F&B and events, strong customer service, attention to detail and the ability to work under pressure.

Qualifications

• Must have previous experience in food & beverage settings.
• Previous events or event sales experience would be essential.
• Wine and beverage knowledge is desirable.

Responsibilities

• Run all luxury events catered for at Grantley Hall.
• Collaborate with sales and operations to ensure exceptional service from start to finish of an event.
• Drive the operational setup and service of events and ensure staff are correctly allocated.

Skills

F&B experience

Events sales experience

Wine knowledge

Job description

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

You’ll be running all luxury events we cater for here at Grantley Hall.

• Ensure all products served to and/or provided for the guest are set to Grantley standards
• Working with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event
• Drive the operational set-up & service of luxury Grantley Hall events.
• Take ownership to ensure the stock holding is tracked, replenished and kept in order
• Be pro-active with customer comments and complaints
• To identify areas of upselling opportunities across all F&B events
• Manage the team, in regards to training and development
• Ensuring all events are sufficiently staffed and the appropriate people are in the right place at the right time.
• Forward Planning for upcoming events, ensuring the appropriate equipment and stock is on site in plenty of time.

Key Skills, Qualities & Experience

• Previous experience in a Food and Beverage setting is essential
• Previous Events or event sales experience would be essential
• Wine & Beverage knowledge is desirable.
• The successful individual will be confident, self-motivated and present a professional outlook in all circumstances
• Have a high level of attention to detail whilst ensuring all Events spaces are maintained to the Grantley Hall standard
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Tips typically over £200 per month (£3,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to £1000
• Holiday Buy/Sell Scheme
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
• Cycle to work scheme
• Access to Stream, allowing you to instantly access your wages