Events Concierge Coordinator

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a prestigious corporate workspace as an Events Concierge Co-ordinator, delivering exceptional service and ensuring a seamless experience for clients. Responsibilities include managing meeting rooms, coordinating events, and providing professional support to guests and team members.

Benefits

Virtual GP services

Financial wellbeing schemes

Flexible lifestyle benefits

High street discounts

Cycle-to-work scheme

Life cover

Pension schemes

Recognition awards

Qualifications

• Strong listening skills and proactive customer request management.
• Confident, friendly, and professional communication skills.

Responsibilities

• Providing friendly and professional service to clients and guests.
• Managing meeting rooms and event spaces, ensuring they are pristine and well-serviced.
• Coordinating with third-party event partners to meet client needs.

Skills

Listening

Team-oriented

Communication

Organizational

IT skills

Job description

Join our 5-star Mitie team as an Events Concierge Co-ordinator, serving as the face of a prestigious corporate workspace. You will deliver exceptional first-class service, ensuring a seamless and professional experience for both internal and external clients.

Responsibilities

1. Provide genuine, friendly, and professional service to clients such as WPP, third parties, and their guests.
2. Familiarize yourself with building occupants, VIPs, and their requirements.
3. Maintain excellent English and communication skills.
4. Take ownership of meeting rooms and event spaces, ensuring they remain pristine and well-serviced.
5. Ensure meeting rooms are correctly set up and proactively monitored throughout the day.
6. Liaise with the Concierge Manager and Events booking team to fulfill client requests and collaborate on projects.
7. Work closely with the Concierge team and wider staff to manage daily responsibilities.

Main Duties

1. Oversee and manage the 10th-floor client meeting rooms and event spaces.
2. Perform regular checks of the floor, meeting rooms, kitchen areas, and washrooms, coordinating with cleaning, catering, and maintenance teams.
3. Coordinate with third-party event partner Green & Fortune to meet client needs.
4. Assist in managing events, client pitches, and meeting room setups.
5. Arrange furniture, stationery, and other requirements based on guest requests.
6. Handle furniture movement safely using appropriate equipment.
7. Use the ‘Robin' booking system (training provided) to review and suggest requirements.
8. Support the 1st-floor business lounge and meeting rooms when needed.
9. Address areas needing special attention in collaboration with cleaning and maintenance teams.
10. Act promptly on health and safety issues such as spills or blocked doorways.
11. Support colleagues and undertake additional duties proactively.
12. Assist the Concierge Manager with emails and coordination as needed.
13. Support the Concierge Manager during absences or leave.
14. Deliver outstanding customer experiences, exceeding expectations.
15. Promote a culture of customer excellence, ensuring all guests are welcomed professionally.
16. Maintain a professional appearance and demeanor.
17. Acquire and keep up-to-date knowledge of on-site services to assist clients effectively.

Candidate Profile

1. Strong listening skills to understand and anticipate client requests.
2. Ownership of customer requests with a focus on exceeding expectations.
3. Collaborative team player with a positive attitude.
4. Prides themselves on personal presentation and professionalism.
5. Proactive, innovative, and solution-oriented.
6. Confident, friendly, and professional in interactions.
7. Highly organized with excellent planning and time management skills.
8. Flexible and solution-focused with a positive attitude.
9. Passionate about customer service and delivering exceptional experiences.
10. Effective communicator, making clients and guests feel welcome.
11. Polished telephone manner and high standards of personal hygiene and appearance.
12. Tech-savvy with strong computer literacy and administrative skills.

Benefits

We offer a range of benefits including virtual GP services, financial wellbeing schemes, flexible holiday options, high street discounts, cycle-to-work schemes, life cover, pension contributions, share plans, and recognition programs like Mitie Stars. We prioritize career development through diverse training and development opportunities.

Inclusive Recruitment

We are committed to inclusive recruitment. If you have a disability or long-term condition and need accommodations during the recruitment process, please contact Ashish Singh at [email address].