Patient Concierge Coordinator

Medpace; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading clinical contract research organization is seeking a Patient Concierge Coordinator to enhance patient experience during clinical trials. This role involves coordinating travel logistics, managing patient interactions, and ensuring efficient communication. Ideal candidates will have a background in life sciences or business, with a passion for supporting patients and strong organizational skills. Join a team dedicated to making a difference in patients' lives through effective clinical research.

Qualifications

• Minimum 2 years’ experience in a patient-facing role.
• Knowledge of global travel logistics and the pharmaceutical industry.

Responsibilities

• Main contact for patient and clinic nurse for travel requests.
• Coordinate logistics and translation needs with vendors.
• Track spending and prepare monthly financial reports.

Skills

Time Management

Patient Support

Communication

Education

Bachelors in Life Science

Bachelors in General Business

Tools

Microsoft Office

Job description

Job Summary

The Patient Concierge Coordinator will join a team working to establish and cultivate this global service offering at Medpace. This new service directly supports the patient in their journey of participating in a clinical trial through coordinating travel logistics on their behalf and reimbursing any out-of-pocket expenses. The goal is to provide a positive experience for the patient by easing the financial burden and coordination effort when traveling from their home to clinic.This position will be coordinating processes between several internal groups at Medpace and working with the technology team on website and integration enhancements.

Responsibilities

• Main point of contact for the patient and clinic nurse to receive and fulfill travel and payment requests;
• Work with the client and trial manager to create guidelines and parameters for each new study;
• New study set-up activities: add to portal, set-up in finance, generate materials from existing templates, ensure proper regulatory filing and translations;
• Onboard the clinic nurse for new sites;
• Liaising with patients (or patient’s primary caregiver/family member);
• Coordinate logistics and translation needs with various outside vendors;
• Effectively plan for future visit needs and utilize efficiencies whenever possible;
• Track spending and prepare monthly usage financial reporting;
• Maintain effective and efficient communication;
• May be responsible for other projects and responsibilities as assigned; and
• Some evening and or weekend work for patient travel emergency assistance.

Qualifications

• Bachelors in Life Science or General Business
• Minimum 2 years’ experience in a patient-facing role within a clinical research/healthcare setting
• Knowledge and experience of global travel logistics, infrastructure and cost drivers
• Knowledge of the pharmaceutical clinical research industry and how participation in clinical trials affects patients, as well as clarity on the benefits of this support
• Effective time management skills, with a strong ability to manage multiple projects and timelines
• Computer literacy and knowledge of Microsoft Office products (e.g., Word, Excel, Power Point)
• Determined and enthusiastic to embrace an opportunity within a new service
• Team-player with a positive attitude and genuine love to support patients

Medpace Overview

Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.

Why Medpace?

People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.

The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future.

Awards

• Named a Top Workplace in 2024 by The Cincinnati Enquirer

• Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024
• Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility

What to Expect Next

A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.

EO/AA Employer M/F/Disability/Vets