Events Booking & Customer Service Apprentice

Cheshire College - South & West; Chester; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Structured training programme

Level 2 Apprenticeship

Office in Chester city centre

Job summary

Funktion Leisure Ltd is offering a Customer Service Apprentice role based in Chester. You will handle enquiries, send quotes, and manage bookings from enquiry through event day, gaining hands-on experience across our brands.

You will train on the job and study for the Level 2 Customer Service Practitioner apprenticeship, with 38h45m weekly hours and shifts including Saturdays. Requires 18+ and commuting to Chester city centre.

Qualifications

• GCSE Maths at grade 4/C (or equivalent) required.
• GCSE English at grade 4/C (or equivalent) required.
• Level 2 Apprenticeship in Customer Service on offer; training provided.

Responsibilities

• Handle enquiries by phone and email and send quotes.
• Manage bookings from enquiry to event day with accuracy.
• Update and maintain the booking system.
• Coordinate with suppliers to confirm hotel, activities and dining details.
• Provide timely responses to customers and suppliers.

Skills

Microsoft

Microsoft Excel

Organised multitasker

Professionalism

Positive work ethic

Positive attitude

Telephone manners

Education

GCSE Maths (grade 4/C)

GCSE English (grade 4/C)

Level 2 Functional Skills (if needed)

Tools

MS Office

Booking system

Job description

Funktion Leisure Ltd is offering a Customer Service Apprentice role based in Chester. You will handle enquiries, send quotes, and manage bookings from enquiry through event day, gaining hands-on experience across our brands.

You will train on the job and study for the Level 2 Customer Service Practitioner apprenticeship, with 38h45m weekly hours and shifts including Saturdays. Requires 18+ and commuting to Chester city centre.