Account Sales Support Apprentice

Southyorkshireapprenticeships; Hilcote; Remote; GBP 11,000 - 14,000; Full time

Job summary

Victory Design Ltd is offering an apprenticeship in business administration with a clear path to a Level 3 qualification. You will learn by supporting a busy sales team, handling orders by phone and email, inputting data into the CRM, and liaising with customers on courier issues.

The role provides hands-on experience across order processing, payments, and customer service, with progression to full-time employment upon successful completion of the apprenticeship.

Qualifications

• Apprenticeship path to a Business Administration Level 3.
• Structured training with employer and Chesterfield College Group.

Responsibilities

• Take customer orders over the phone, by email, and enter into the CRM system.
• Take card payments where necessary.
• Liaise with customers on courier issues and arrange credits/returns.
• Maintain data quality through CRM and database cleansing.
• Provide product information to customers and prospects.
• Assist with online chat and responding to email enquiries.
• Request additional information as needed to process inquiries.
• Perform other duties as requested by the Departmental Manager.

Education

Business Administration Level 3 apprenticeship

Job description

Supporting our sales team, taking customer orders over the phone, and efficiently inputting online and email orders. You'll also assess customer enquiries, ensuring our clients receive top-notch service. This is your chance to learn, grow, and make a real impact.

• Taking orders from customer over the phone, via email and adding them onto our CRM system
• Taking card payments where necessary
• Liaising with customers on courier issues
• Arranging customer credits and returns
• FilingDatabase cleansing and imputing data to our CRM system
• Arranging product information for customers and prospects
• Online Chat
• Asking for additional required information on email enquiries
• Any other duties as requested by the Departmental Manager

Upon successful completion you will be considered for full time employment.

About the Training

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be
expected to work towards the Business Administration Level 3 with support from your employer and the Chesterfield College Group.

About the Employer

Victory Design Ltd is a long-established company specialising in bringing the very best in sign making supplies and chapter 8 chevron kits. Offering sign making vinyl, garment film, application tape, sign making tools to clients throughout the UK. The company, which is based in Clowne (Chesterfield), began trading in 1987 and has many years’ experience in the Signage and Printing industry