Events Administrator

HOUSE OF COMMONS; London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

The House of Commons is seeking an Event Administrator to support the Member-Hosted Events Manager. This role involves managing event bookings, ensuring efficient handling of enquiries, and maintaining documentation. Ideal candidates will possess strong organisational and communication skills, with a commitment to excellent customer service.

Benefits

30 days' annual leave

Civil Service pension

Access to training and development

Flexible working

Interest free season ticket loan

Qualifications

• Minimum GCSE English and Maths C-A*/4-9 or equivalent qualifications.
• Excellent organisational skills with the ability to prioritise.
• Strong interpersonal and communication skills.

Responsibilities

• Act as the first point of contact for client enquiries.
• Progress bookings from enquiry to confirmation.
• Generate and maintain critical documentation such as contracts and invoices.

Skills

Organisational skills

Interpersonal skills

Communication skills

Customer service

Education

GCSE English and Maths C-A*/4-9

Job description

House of Commons

The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system.

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. More information on what it's like to work at the House of Commons can be found here: Be at the heart of the House of Commons - UK Parliament

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:

• 30 days' annual leave (increasing to 35 days after first full leave year).
• Civil Service pension with an average employer contribution of 28.97%.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.

Introduction

The Customer Experience and Service Delivery team ensures a welcoming, safe, and efficient environment for MPs, their staff, and all visitors to the House of Commons.

Catering Services is committed to operational excellence, ethical standards, and outstanding customer service.

The Role

As an Event Administrator, you will support the Member-Hosted Events Manager and Commercial Events and Sales Manager, assisting with the administrative and organisational aspects of event bookings.

As an Event Administrator, you will provide vital support to the events team, ensuring the efficient handling of enquiries, bookings, and event-related documentation.

This role offers a valuable opportunity to work in a dynamic environment, supporting the delivery of high-profile events.

Some of the responsibilities for this role include:

• Act as the first point of contact for client enquiries
• Progress bookings from enquiry to confirmation
• Generate and maintain critical documentation, such as contracts, invoices, and booking summaries
• Maintain the accuracy of client and event data in the management system, ensuring adherence to GDPR and data handling policies
• Identify and resolve administrative issues to ensure operational efficiency and service continuity

Skills and Experience

To be successful in this role you will demonstrate:

• Minimum GCSE English and Maths C-A*/4-9, or equivalent qualification(s)
• Excellent organisational skills, with the ability to prioritise
• Ability to maintain accuracy and consistency when managing data
• Ability to provide exceptional service in a customer-facing role
• Strong interpersonal and communication skills, with the ability to liaise professionally

Next Steps and Additional Information

Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria 2, 3, 4 & 5 in the Job Description.

More information on the application process can be found here: Application process - UK Parliament

More information on the role and the full criteria can be found in the Job Description.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

As part of the selection process, you may be asked to complete a test or presentation. Further information will be provided to shortlisted candidates.

Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement.

We may close the vacancy prior to the closing date stated due to a high volume of applications.

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