Event Security Officer

Carlisle Support Services; Cheltenham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Flexible, casual work

Earned wage access

Full induction and ongoing training

Inclusive uniform

Refer a Friend £100 bonus

Pay above Living Wage rates

Progression to Supervisor

Job summary

Carlisle Support Services is recruiting Event Security Officers for Cheltenham Racecourse. You’ll help ensure safe, smooth events and deliver standout customer service to visitors across the season.

Role requires reliability, presentable appearance, and ability to learn quickly. Training is provided; opportunities exist for progression, flexible casual shifts, and access to earned wages.

Qualifications

• Friendly and approachable with a strong customer service focus.
• Willing to learn new skills and procedures.
• Able to follow instructions and take direction.
• Confident communicating in spoken and written English.
• Smart, presentable, punctual, and reliable.
• Committed to working at least 50% of the season dates.
• Hold a valid SIA Door Supervisor, Security Guarding, or Close Protection Licence.
• Able to meet BS7858 vetting standards for SIA ACS membership.

Responsibilities

• Being polite, professional, and approachable with members of the public and the client.
• Retaining and applying safety and evacuation procedures.
• Delivering world-class customer service to create a positive and memorable visitor experience.
• Knowing key locations on site (medical rooms, toilets, bars, etc.).
• Monitoring safety and reporting incidents (crowd capacities, intoxication, breaches, medical issues).
• Carrying out duties as briefed by supervisors, including access control, wayfinding, and ticket resolution.

Skills

Customer service

English communication

Professional presentation

Willingness to learn

Punctuality

Job description

Event Security Officer – Cheltenham Racecourse

Be part of something iconic. Be part of Cheltenham.

The Venue -Cheltenham Racecourse is truly a venue like no other — the undisputed home of Jump Racing.

We’re now recruiting for the 2026/2027 season, offering you the chance to work at one of the UK’s most prestigious sporting venues and be right at the heart of the action. Across the season, almost 1 million racegoers will pass through the gates — and you could be there helping make their experience safe, smooth, and memorable.

Season Dates

• October 23rd & 24th
• November 13th, 14th & 15th
• December 11th & 12th
• January 1st
• January 30th
• March (Festival) 16th, 17th, 18th & 19th
• April 14th & 15th
• April 30th

In addition, there will be opportunities to work conference and events shifts throughout the year at the racecourse, plus occasional chances to support our other contracts.

The Role

As an Event Security Officer, you’ll represent Carlisle Support Services, the trusted supplier of event stewards and security for Cheltenham Racecourse. This is a lively, people-focused role where no two days are the same. You’ll play a vital part in ensuring events run safely and professionally, while delivering outstanding customer service to visitors.

Key Responsibilities

• Being polite, professional, and approachable with members of the public and the client
• Retaining and applying safety and evacuation procedures
• Delivering world-class customer service to create a positive and memorable visitor experience
• Knowing key locations on site (medical rooms, toilets, bars, etc.)
• Monitoring safety and reporting incidents (crowd capacities, intoxication, breaches, medical issues)
• Carrying out duties as briefed by supervisors, including access control, wayfinding, and ticket resolution

What We’re Looking For

Previous experience isn’t essential — full training is provided — but you’ll need to meet the following criteria:

• Friendly and approachable with a strong customer service focus
• Willing to learn new skills and procedures
• Able to follow instructions and take direction
• Confident communicating in spoken and written English
• Smart, presentable, punctual, and reliable
• Committed to working at least 50% of the season dates
• Hold a valid SIA Door Supervisor, Security Guarding, or Close Protection Licence
• Able to meet BS7858 vetting standards (required for SIA Approved Contractor Scheme membership)

Successful candidates must attend a pre-start induction and provide original documents for screening and vetting. These may include a passport, driving licence, utility bill dated within the last 3 months, HMRC letter, original bank statement or payslip, birth certificate, or a valid share code.

The Benefits

• Flexible, casual work that fits around your lifestyle
• Instant access to earned and authorised wages
• Full induction, ongoing training, and clear career development opportunities
• Inclusive uniform designed for comfort, style, and unity
• Refer a Friend Scheme – earn £100 for every successful referral (terms apply)
• Competitive pay rates, with over 95% of roles paying above Living Wage Foundation rates
• Security Officer pay: £14.70 per hour, with holiday pay accrued hourly
• Opportunity to progress to Supervisor

About Us

Carlisle Support Services works with some of the UK’s most recognisable brands, including Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. With over 5,000 team members nationwide, we deliver security, events, cleaning, and facilities services across the UK. We’re proud to be a Living Wage Foundation Recognised Service Provider, with over 95% of our roles paying at or above Living Wage rates.

Equality, Diversity & Inclusion

Equality, diversity, and inclusion are at the heart of everything we do. From recruitment to training and progression, we’re committed to creating a workplace where everyone feels welcome, valued, and supported. We actively encourage applications from underrepresented groups and assess all candidates purely on merit and ability. At Carlisle, we celebrate diversity and foster a culture of fairness, dignity, and respect — creating an environment where everyone can thrive.