Event Steward

Carlisle Support Services; Cheltenham; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Team Leader opportunities

Flexible, casual work to fit around my

Instant access to earned wages

Full induction, ongoing training & cv/

Job summary

Carlisle Support Services is recruiting Event Stewards to work at Cheltenham Racecourse for the 2026/2027 season. You will play a key role in welcoming visitors and delivering high-quality customer service at this iconic UK venue.

Join our team and contribute to crowd safety, event flow, and excellent guest experiences across race days and related events with full induction and ongoing training available.

Qualifications

• Successful candidates attend a pre-start induction and provide original documentation for screening.
• No Experience? Full training is provided to prepare you for the role.
• We look for approachable individuals who are reliable, punctual and presentable.

Responsibilities

• Providing a friendly and professional welcome to visitors
• Delivering world-class customer service
• Supporting safety procedures and evacuation processes
• Giving clear directions around the venue (toilets, bars, medical rooms, etc.)
• Monitoring crowd safety and reporting incidents
• Supporting access control, wayfinding, and ticket queries
• Following supervisor briefs to keep events running smoothly

Skills

Customer service

Punctuality

English communication

Follow instruction

Job description

Event Steward - Cheltenham Racecourse

Join the Action at Cheltenham Racecourse – 2026/2027 SeasonEvent Stewards WantedLove live events? Thrive in a buzzing crowd? Want flexible work at one of the UK’s most iconic sporting venues?This could be your winning ticket Carlisle Support Services is recruiting Event Stewards to work at Cheltenham Racecourse, the legendary home of Jump Racing, for the remainder of the 2026/2027 season.

The Venue – Where Legends Are Made

Cheltenham Racecourse is truly like no other. From electric race days to world-class hospitality, you’ll be right at the heart of unforgettable moments.A major highlight of the season includes the world-famous:Cheltenham Festival –March 16th, 17th, 18th & 19th With close to 1 million visitors across the season, every event brings energy, excitement, and something new.

2026/2027 Season Dates

• October 23rd & 24th
• November 13th, 14th & 15th
• December 11th & 12th
• January 1st
• January 30th
• March (Festival) 16th, 17th, 18th & 19th
• April 14th & 15th
• April 30th
• Plus opportunities to work conferences and events at the racecourse and support other Carlisle contracts throughout the year.

The Role – Event Steward

You’ll be representing Carlisle Support Services, the trusted supplier of event stewards and security at Cheltenham Racecourse.Your role is all about people, safety, and delivering great experiences.

What you’ll be doing:

• Providing a friendly and professional welcome to visitors
• Delivering world-class customer service
• Supporting safety procedures and evacuation processes
• Giving clear directions around the venue (toilets, bars, medical rooms, etc.)
• Monitoring crowd safety and reporting incidents
• Supporting access control, wayfinding, and ticket queries
• Following supervisor briefs to keep events running smoothly

No Experience? No Problem! Full training is provided. We’re looking for people who are:

• Approachable with a passion for customer service
• Willing to learn new skills and procedures
• Reliable, punctual, and presentable
• Able to take direction and follow instructions
• Confident communicating in spoken and written English

Screening & Induction

Successful candidates must attend a pre-start induction and provide original documentation for screening and vetting (e.g. passport, driving licence, utility bill, HMRC letter, bank statement, payslip, birth certificate, or valid share code).

Pay & Benefits

• Steward pay: £13.45 per hour
• Holiday pay accrued hourly on top
• Team Leader opportunities
• Flexible, casual work to fit around your schedule
• Instant access to earned and authorised wages
• Full induction, ongoing training & career development
• Inclusive, comfortable uniform
• Refer a Friend Scheme – earn £100 per successful referral (T&Cs apply)
• Over 95% of roles paid above Living Wage Foundation rates

About Carlisle Support Services

We work with some of the UK’s most iconic brands, including Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. With over 5,000 colleagues nationwide, we deliver security, events, cleaning, and facilities services across the UK.Carlisle is a Living Wage Foundation Recognised Service Provider.

Equality, Diversity & Inclusion

We’re committed to creating a workplace where everyone feels valued, respected, andsupported.We actively encourage applications from underrepresented groups and assess all candidates solely on merit and ability.