Security Officer

Carlisle Support Services; Stoke-on-Trent; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Pension scheme

Health & Wellbeing Plans

Earned wage access (Stream)

Induction and training

Uniform and kit provided

SIA top up training

Employee Assistance Program

Refer a Friend

Career development

Job summary

Carlisle Support Services in Stoke-on-Trent is seeking enthusiastic security personnel to protect venues for high-profile clients. You will provide a visible security presence, manage incidents, and support customer interactions in a fast-paced environment.

Join a team that offers full training, ongoing development and a comprehensive benefits package, including pension, health plans, earned wage access, and a supportive work culture.

Qualifications

• At least 18 years old for licensable role.
• SIA Guarding or Door Supervision licence.
• 5 years checkable work and address history.
• Reliable, punctual, flexible and smart in appearance.
• Friendly, approachable and professional.
• Enthusiastic and motivated to do a great job.
• Experience in security or customer-facing role preferred.
• Able to interact with clients and customers positively.
• Experience working in a security environment and as part of a team.

Responsibilities

• Ensure colleague safety and provide assurance for all.
• Provide a smart, visible, proactive security presence.
• Effectively manage conflicts and incidents.
• Control access and conduct security patrols.
• Engage with the public in a proactive, professional manner.
• Recognise hazards and respond appropriately.
• Guide, inform and direct customers as first point of contact.
• Follow safety and security processes and procedures.
• Work as part of a team and build strong relationships.

Skills

SIA Licence

Customer interaction

Security presence

Conflict management

Team player

Job description

Any additional information you require for this job can be found in the below text.

The benefits

• A competitive hourly rate of pay – paid monthly
• Access to Company Pension Scheme after qualifying period
• Health and Wellbeing Plans
• Stream - financial flexibility and instant access to earned and authorised wages
• Full induction, ongoing training, and career development
• Quality kit and uniform, everything you need to perform your role effectively
• Funded SIA top up training
• Employee Assistance Program
• Refer a Friend Scheme

The role

Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individuals to join our team, working with our prestigious clients. If this sounds like you, and you’re willing to learn new skills to develop your career, we promise to provide full training and all the support you’ll need to help you to succeed.

Your core role will include but not be limited to the following activities:

• Ensure colleague safety, providing a sense of assurance for all
• Provide a smart, visible, proactive, and engaging security presence and deterrent
• Effective conflict management, always taking control of incidents
• Control access and egress, conducting security patrols to deter crime
• Able to proactively and professionally engage with the public
• Be aware of hazards and incidents, and responding appropriately
• Providing guidance, information and directing customers as a first point of contact
• Managing and following safety and security processes and procedures
• Working as part of a team, building strong working relationship

Is this you

• At least 18 years old- Required for a licensable role
• SIA Guarding or Door Supervision licence
• 5 years checkable work and address history
• Reliable, punctual, flexible, and smart in appearance
• Friendly, approachable, and always professional
• Enthusiastic and motivated to do a great job
• Ideally some experience within a Security environment or a customer facing role
• Able to interact with clients and customers in a positive manner
• Some experience working within a Security environment and working as part of a team
• Effective people skills, able to interact with clients and customers in a positive manner

Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, original payslip, birth certificate or a valid share code.

This is us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.