Event Sales & Reservations Specialist – Hospitality

Millennium Hotels UK/EU - Careers; Cross; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

Social events and team activities

Training and development

Pension Salary Sacrifice Scheme

Career development and salary reviews

Interest-free Season Ticket Loan

Volunteer Days

Complimentary meals prepared by ourChe

Length of service related holidays

Millennium discount perks

Discount on Accommodation worldwide

Life Assurance

Recommend a Friend Scheme

Free Car Parking

Job summary

Millennium Hotels UK/EU - Careers seeks an Event Sales and Reservations Agent for Copthorne Hotel Cardiff-Caerdydd. You will handle event and accommodation enquiries, convert bookings, and coordinate customer requirements while delivering exceptional service from enquiry through to event completion.

The role requires excellent communication and customer service skills, plus experience in sales/reservations or hospitality.

Qualifications

• Excellent communication and customer service skills.
• Previous sales, reservations or hospitality experience preferred.
• Strong organisational skills and attention to detail.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle event and accommodation enquiries from initial contact to booking.
• Convert enquiries to confirmed bookings with accurate details.
• Coordinate customer requirements for events and accommodation.
• Deliver exceptional service from enquiry through to event completion.

Skills

Communication

Customer service

Sales experience

Reservations experience

Hospitality

Organisational skills

Attention to detail

Fast-paced

Job description

Millennium Hotels UK/EU - Careers seeks an Event Sales and Reservations Agent for Copthorne Hotel Cardiff-Caerdydd. You will handle event and accommodation enquiries, convert bookings, and coordinate customer requirements while delivering exceptional service from enquiry through to event completion.

The role requires excellent communication and customer service skills, plus experience in sales/reservations or hospitality.