Event Sales & Reservations Agent

Millennium Hotels UK/EU - Careers; Cross; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

Social events and team activities

Training and development

Pension Salary Sacrifice Scheme

Career development and salary reviews

Interest-free Season Ticket Loan

Volunteer Days

Complimentary meals prepared by ourChe

Length of service related holidays

Millennium discount perks

Discount on Accommodation worldwide

Life Assurance

Recommend a Friend Scheme

Free Car Parking

Job summary

Millennium Hotels UK/EU - Careers seeks an Event Sales and Reservations Agent for Copthorne Hotel Cardiff-Caerdydd. You will handle event and accommodation enquiries, convert bookings, and coordinate customer requirements while delivering exceptional service from enquiry through to event completion.

The role requires excellent communication and customer service skills, plus experience in sales/reservations or hospitality.

Qualifications

• Excellent communication and customer service skills.
• Previous sales, reservations or hospitality experience preferred.
• Strong organisational skills and attention to detail.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle event and accommodation enquiries from initial contact to booking.
• Convert enquiries to confirmed bookings with accurate details.
• Coordinate customer requirements for events and accommodation.
• Deliver exceptional service from enquiry through to event completion.

Skills

Communication

Customer service

Sales experience

Reservations experience

Hospitality

Organisational skills

Attention to detail

Fast-paced

Job description

We are looking for a friendly, enthusiastic and customer-focused Event Sales & Reservations Agent to join our team at Copthorne Hotel Cardiff!

In this role, you will handle event and accommodation enquiries, convert bookings, coordinate customer requirements, and deliver exceptional service from enquiry through to event completion.

What we’re looking for:

• Excellent communication and customer service skills
• Previous sales, reservations or hospitality experience preferred
• Strong organisational skills and attention to detail
• Ability to work in a fast-paced environment

About The Hotel

Nestled on the peaceful banks of its own ornamental lake, the Copthorne Hotel Cardiff-Caerdydd offers convenient access to a variety of local attractions. Guests can choose from Standard, Club or Suite accommodation, the majority of which offer picturesque views over the lake.

Key Information:

• Role: Event Sales / Reservations Agent
• Salary: up to £27,040.00 per annum
• Working Hours: 40 over 5 days
• Address: Copthorne Hotel Cardiff, Culverhouse Cross, Cardiff, CF5 6DH

In return we offer:

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest‑free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme
• Free Car Parking

At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.

About The Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120+ hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.