Event Safety Training Manager

Tottenham Hotspur Football Club; Greater London; On-site; GBP 42,000 - 65,000; Full time

Job summary

Tottenham Hotspur Football Club is seeking an Event Safety Training Manager to oversee learning for the Event Safety team and the casual stewarding workforce. You will coordinate qualifications, training, briefings, assessments and ongoing development across staff and events.

You will work with managers and training partners to build a rolling training plan, develop materials, and ensure competency for duties such as stadium familiarisation, pre-opening checks, crowd management and incident

Qualifications

• Hold a recognised teaching/training qualification (AET or equivalent).
• Hold a recognised assessor qualification (CAVA or equivalent).
• Experience developing event staff and working in stadiums.
• Excellent written communication and training material development.

Responsibilities

• Identify training needs across Stewards, Supervisors and Area Managers.
• Develop a continuous learning programme with checks, training, practicals and assessments.
• Create handbooks, presentations, workbooks and assessment materials.
• Plan rolling toolbox talks and updates to procedures.
• Coordinate practical training in steward duties and safety checks.
• Support Safety Officers with scenario discussions and drills.
• Coordinate shared training with Equity, Diversity & Inclusion, Safeguarding and Customer Service.
• Maintain records of qualifications and alert managers to gaps.
• Support recruitment life cycle with onboarding and stadium familiarisation.

Skills

Event staff development

Qualification structure

Recruitment lifecycle

Teaching & assessment

Communication skills

IT literacy

MS Office / LMS

Education

AET qualification

CAVA qualification

Tools

PowerPoint

Excel

Teams

Outlook

LMS

Job description

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We are at our brightest when we’re all together. Our club, our teams, our community. We are entering a new era at Tottenham with a new club strategy, new leadership, and a focus on putting our fans at the heart of everything we do as we continue to strengthen our connection with our DNA, our home, and each other.

We’re at our brightest when we’re all together. Our Club, our teams, our community

Role Purpose

The club are seeking an Event Safety Training Manager to develop and coordinate learning across the Event Safety team, with responsibility for the Club’s casual stewarding workforce. The role will help staff gain and maintain the qualifications, knowledge, skills and confidence needed to carry out their duties, prepare for different events and respond appropriately to incidents. Working with managers, internal departments and training partners, the role will bring together qualifications, practical training, briefings, assessment and ongoing development.

• Work with the Senior Steward Manager to identify training needs across Stewards, Supervisors, Area Managers. Maintain a training plan that reflects each role, the event programme and operational priorities.
• Develop a continuous learning programme that includes initial knowledge checks, training, practical exercises, assessment, observation during events, feedback and reassessment.
• Support in the development and maintenance of handbooks, presentations, workbooks, briefing sheets and assessment materials. Keep these aligned with the approved Operations Manual and current Club procedures.
• Develop a rolling programme of short toolbox talks covering key procedures, contingency plans, recurring problems and changes to working practices.
• Coordinate practical training in steward duties, including but not limited to, stadium familiarisation, pre-opening checks, crowd observation, queue management, radio use, incident reporting and emergency actions.
• Support Safety Officers to plan and deliver scenario discussions, tabletop exercises, practical drills and the four quarterly Supervisors and Area Manager sessions.
• Coordinate shared training with the Club’s Equity, Diversity and Inclusion, Safeguarding, Accessibility and Customer Service teams.
• Use incident reports, debriefs, inspections, complaints, exercise findings and staff feedback to identify learning needs. Turn agreed lessons into training or briefing updates.
• Support development routes from Steward to Supervisor and Area Manager.
• Work the college, trainers, assessors and internal specialists to agree learning outcomes, delivery standards and assessment arrangements. Review the quality of provision and ensure specialist training and formal assessments are delivered by appropriately competent people.
• Coordinate regular learning updates, newsletters and Club communications for the event safety workforce.
• Maintain accurate individual records of qualifications, training, assessments, observations and agreed development actions. Alert operational managers to outstanding requirements or gaps that may affect a person’s suitability for an assigned duty.
• Support with the recruitment life cycle process for new stewards including conducting initial assessment, onboarding induction and stadium familiarisation alongside the HR team.

Person Specification

• Experience in the development of event staff and working on events or in stadiums.
• A sound knowledge of qualification structure and government funding.
• A working knowledge of the recruitment life cycle.
• Holder of a relevant adult teaching and assessor qualification.
• Excellent communication skills in writing and developing training materials and recording documentation.
• Experienced & diligent facilitator and trainer with the confidence to present to a range of wider stakeholders.
• IT literate and confident in the use of all MS suite tools; PowerPoint, Excel, Teams, Outlook etc with LMS experience.

Qualifications

• Hold a recognised teaching or training qualification, such as the Level 3 Award in Education and Training (AET), formerly PTLLS, or an equivalent or higher qualification.
• Hold a recognised assessor qualification, such as the Level 3 Certificate in Assessing Vocational Achievement (CAVA), formerly A1/D32/D33, or an equivalent qualification.

Safeguarding & Recruitment Statement

Safeguarding is fundamental to the success in all that we do. The Club follows a Safer Recruitment process for all roles. Successful candidates are to be reminded they would be subject to proportionate background, DBS and reference checks as required for this role.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.

Reasonable Adjustments

We are committed to providing an inclusive and accessible recruitment process and will make reasonable adjustments at any stage of the application or interview process to support candidates with disabilities or specific needs. Please let us know if you require any adjustments so that we can ensure you have a fair and positive experience.

Please note that we reserve the right to close this vacancy early should we receive a high volume of applications or due to business needs, so early applications are encouraged.