Event Day Crowd Safety Managers

London Stadium; Greater London; On-site; GBP 48,000 - 77,000; Full time

Job summary

London Stadium is seeking dedicated and experienced Crowd Safety Managers to join the event day safety team and help deliver world class events for guests at a multi‑purpose venue, home to West Ham United and hosting concerts, rugby and athletics.

You will work with the Safety Officer and Deputy Officers to ensure safety, lead the Crowd Safety Team, and provide excellent customer service in line with the Spectator Safety Policy and venue safety certificates.

Qualifications

• Minimum Level 3 in Spectator Safety.
• SIA Door Supervisor Licence where required.
• Experience leading a security team in a venue.

Responsibilities

• Lead and coordinate the Crowd Safety Team to deliver safe, enjoyable events.
• Provide guidance and leadership to event day safety staff.
• Ensure compliance with the Spectator Safety Policy and venue safety certificates.

Skills

Team leadership

Communication skills

Customer service

Education

Level 3 Spectator Safety

SIA Door Supervisor Licence where required

Job description

ROLE: Event Day Crowd Safety Managers

RATE: Competitive daily rate (6 hour minimum shift)

TERMS: Non-guaranteed hours on an event by event basis

The Role

London Stadium are looking for dedicated and experienced Crowd Safety Managers to join the event day safety team to assist in delivering world class events and experiences for guests. London Stadium is a multi-purpose venue that is the home of West Ham United Football Club and is also equipped to host concerts, Rugby Union and League, as well as top class athletics and other events.

The successful candidates will be working with the London Stadium Safety Officer, Deputy Safety Officers and the event day Crowd Safety Team to deliver safe and enjoyable events in accordance with the Spectator Safety Policy, relevant legislation and the venue safety certificate. As a member of the team you will play a key part in enhancing the customer experience for our guests as well providing guidance and leadership to the team you will be overseeing.

You should have a minimum of Level 3 in Spectator Safety, as well as a SIA Door Supervisor Licence (where required) for specific roles leading SIA steward teams (if applicable), and have worked in at a similar level in a similar venue. You should have experience of leading a team, with strong communication skills, a friendly and approachable manner, and have focus on providing excellent customer service.

We would be interested in hearing from you if you have experience working in response teams or within hospitality-focused security environments with a focus on great customer service.

Please see specific duties and requirements in the Role Profile that can be downloaded from our careers page.

Additional Information About The Role

All applicants must be over 18 years of age.

Successful candidates must commit to working 80% of the events at London Stadium. We would ask you to commit to any additional training required such as customer service and online event specific inductions.

This role is subject to a Disclosure and Barring Service record check if you do not hold a SIA licence.

Information About Working For London Stadium And Application Guidance

We want our workforce to be representative of all sections of society, and encourage applications from all parts of the community. We know that it’s the difference in our people that make the difference to our performance.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.

We would appreciate it if you would take the time to complete the Equality and Diversity Monitoring section. The information you give us will help us to refine our recruitment and employment practices and respond to the needs of the diverse range of people that our organisation comes in to contact with. All details that you provide will be kept in strict confidence and will not be viewed by any member of the selection panel.

If you would like a version of any of the application material in an alternative format, require any assistance to complete your application or would like to inform us of anything we need to take into consideration during our shortlisting process (for example due to a disability), please do not hesitate to contact us by phone on 0208 522 6000 or by email to [e-mail]