Senior Groups & Events Sales Executive

Melia Hotels International S.A.(Meliá); Greater London; On-site; GBP 40,000 - 62,000; Full time

Benefits offered by this job

My MeliáRewards

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Job summary

Melia Hotels International is seeking a Senior Groups & Events Sales Executive to support the conversion, planning and delivery of groups and events across hotel properties. You will coordinate bookings, contracts and logistics, acting as the main contact for clients and internal teams to maximise guest satisfaction and revenue.

In this role you will upsell meeting spaces, F&B and services, while ensuring accurate documentation and timely communication with all stakeholders.

Qualifications

• Experience in Groups & Events, Conference & Banqueting, or a similar hotel environment.
• Strong planning and organisational skills with ability to manage multiple bookings and deadlines.
• Excellent communication with clients, delegates and internal teams.

Responsibilities

• Manage confirmed group and event bookings from contract to departure.
• Coordinate pre-event logistics including contracts, deposits, billing, accommodation and documentation.
• Liaise with hotel departments to ensure smooth events and client satisfaction.
• Prepare and distribute event reports and documentation.
• Ensure SAP and internal systems are updated on time.
• Support the Groups & Events Manager and Sales Coordinator.
• Conduct show rounds for clients and upsell F&B and spaces.
• Meet and greet delegates and address operational needs during events.
• Follow up post-events for feedback and repeat business.
• Collaborate with Credit Controller on deposits and billing.

Skills

Group & Events experience

Organisation

Communication

Customer focus

Commercial awareness

Problem solving

Attention to detail

SAP

Teamwork

Flexibility

Tools

SAP

Job description

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Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you .

Job mission:

As a Senior Groups & Events Sales Executive, you will support the successful conversion, planning and delivery of groups and events, ensuring every booking is managed efficiently from confirmation through to post-event follow-up.

You will act as a key point of contact for clients and internal teams, coordinating all operational requirements while maximising guest satisfaction, repeat business and revenue opportunities for the hotel.

Your responsibilities:

• Manage confirmed group and event bookings from contract stage through to departure, ensuring all details are accurately planned and communicated.
• Coordinate pre-event logistics, including contracts, deposits, billing requirements, accommodation arrangements and event documentation.
• Liaise closely with all relevant hotel departments to ensure events are delivered smoothly and client requirements are fully understood.
• Prepare and distribute BEO batches, weekly event summaries, conference and banqueting reports and other operational documentation.
• Ensure all bookings and relevant information are accurately maintained in SAP and internal systems within the required timescales.
• Support the Groups & Events Manager and Sales Coordinator with the allocation, organisation and smooth running of confirmed business.
• Conduct hotel and facilities showrounds for new and existing clients, showcasing the hotel's meeting, conference and event spaces.
• Identify opportunities to upsell Food & Beverage, meeting spaces and additional hotel services, while securing profitable terms for the hotel.
• Meet and greet delegates and remain closely involved during events, responding promptly and professionally to operational requirements or client concerns.
• Follow up with clients after events, gathering feedback, addressing any outstanding matters and identifying opportunities for repeat business.
• Work closely with the Credit Controller and relevant departments to ensure deposits, credit applications and billing requirements are managed correctly.
• Maintain accurate and professional group files and ensure all client correspondence and event information is recorded appropriately.

What are we looking for:

• Experience: Previous experience in Groups & Events, Conference & Banqueting, Sales or a similar hotel environment is desirable.
• Organisation: Strong organisational and planning skills, with the ability to manage multiple bookings, deadlines and operational requirements simultaneously.
• Communication: Excellent communication and interpersonal skills, with confidence dealing with clients, delegates and internal departments.
• Customer Focus: A genuine passion for delivering excellent service and creating positive client experiences.
• Commercial Awareness: Ability to identify upselling opportunities and balance customer requirements with the commercial interests of the hotel.
• Problem Solving: Proactive and practical approach to handling operational challenges, complaints and changing client requirements.
• Attention to Detail: Strong attention to detail when managing contracts, event documentation, billing instructions, deposits and booking information.
• Systems: Good IT skills and confidence working with hotel systems; experience with SAP is advantageous.
• Teamwork: Ability to work collaboratively with Sales, Food & Beverage, Operations, Finance and other hotel departments.
• Flexibility: A positive and adaptable approach, with the ability to respond to the changing requirements of a busy Groups & Events operation.

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is \" Towards a sustainable future, from a responsible present \" Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the \" Protect Your Application \" page.

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