Groups and Events Sales Executive

Melia Hotels International S.A.(Meliá); Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

Meliá Hotels International is seeking a Groups and Events Sales Executive to drive business by managing group and event enquiries, maximising conversion and delivering exceptional client experiences. You will support the department in achieving revenue targets while ensuring seamless coordination between clients and operations teams.

Based in London, you will build strong relationships with clients, guide show rounds, and collaborate with internal departments to ensure smooth handover and

Qualifications

• Previous experience in a similar sales or hospitality role (preferred).
• Knowledge of Opera or similar systems (desirable).
• Sales-driven mindset with strong commercial awareness.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• A proactive and team-oriented approach.

Responsibilities

• Manage group enquiries from initial contact through to confirmation, ensuring profitable outcomes.
• Support the planning and organisation of the Groups and Events function alongside senior leadership.
• Conduct hotel show rounds and actively promote the property to prospective clients.
• Coordinate with internal departments to ensure smooth handover and flawless event execution.
• Maintain and update booking systems, contracts, and client records accurately.
• Monitor and manage the groups and events diary to optimise occupancy and revenue.
• Build strong relationships with clients, ensuring high levels of satisfaction and repeat business.
• Identify sales opportunities and contribute to achieving departmental targets.
• Provide exceptional customer service and handle enquiries or concerns professionally.

Skills

Sales experience

Hospitality experience

Excellent communication

Organisational skills

Team-oriented

Tools

Opera PMS

Job description

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Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá?

REMEMBER: To consider your candidacy, it's important that you are part of the Hotel Management Talent Pool.

Additionally, before applying, you must inform your direct supervisor and/or Hotel Director, as well as your HR manager, about your interest in participating in the internal selection process . Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

Job mission:

As a Groups and Events Sales Executive, you will play a key role in driving business performance by managing group and event enquiries, maximising conversion, and delivering exceptional client experiences. You will support the department in achieving revenue targets while ensuring seamless coordination between clients and operational teams.

Your responsibilities:

• Manage group enquiries from initial contact through to confirmation, ensuring profitable outcomes
• Support the planning and organisation of the Groups and Events function alongside senior leadership
• Conduct hotel show rounds and actively promote the property to prospective clients
• Coordinate with internal departments to ensure smooth handover and flawless event execution
• Maintain and update booking systems, contracts, and client records accurately
• Monitor and manage the groups and events diary to optimise occupancy and revenue
• Build strong relationships with clients, ensuring high levels of satisfaction and repeat business
• Identify sales opportunities and contribute to achieving departmental targets
• Provide exceptional customer service and handle enquiries or concerns professionally

What are we looking for:

• Previous experience in a similar sales or hospitality role (preferred)
• Knowledge of Opera or similar systems (desirable)
• A sales-driven mindset with strong commercial awareness
• Excellent communication and interpersonal skills
• Strong organisational and administrative abilities
• A positive attitude with a proactive and team-oriented approach

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is "Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application " page.

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