Event Manager

Classic Hotels & Resorts; Manchester; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

Join a dynamic and innovative company as a Project Manager for Events, where you'll lead the planning and execution of high-quality events that align with client objectives. This role offers the opportunity to work in a fast-paced environment, ensuring operational excellence while delivering exceptional customer experiences. With a commitment to compliance and performance excellence, you'll also contribute to business development by identifying growth opportunities. If you're highly organized, detail-oriented, and passionate about event management, this position is perfect for you.

Benefits

Unlimited Referral Bonus

Generous Holiday Entitlement

Day Off for Birthday

Staff Awards

Hotel and Airline Discounts

Employee Assistance Programme

Qualifications

• Minimum 3 years’ experience in event management.
• Proven ability to manage diverse events from conception to execution.

Responsibilities

• Plan and execute events to the highest professional standards.
• Identify upselling and cross-selling opportunities for event services.

Skills

Event Management

Budget Management

Client Relationship Management

Stakeholder Engagement

Problem-Solving

Communication Skills

Organizational Skills

Tools

Event Planning Tools

Job description

Overview and what we offer

• Mon - Friday 37.5hrs

• Location - Manchester Hybrid 3 days required in the office

• Refer a friend for £1000 bonus which is unlimited!

• Generous holiday entitlement

• Day off for your birthday

• Staff Awards

• Hotel and airline discounts

• Employee Assistance Programme

• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!

• Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• At Clarity we not only listen, we adapt and we deliver.

Who we are and what we do

We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge technology and exceptional customer service.

Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment; we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

Our people are the heartbeat of our business, and we invest heavily in training and development through our dedicated training academy and personal career development growth programmes.

Clarity Business Travel is a top 10 UK-based Travel Management Company which is part of The Portman Travel Group and includes Brighter Event, Elegant Resorts, If Only, and Destination Sports Group.

Role Purpose: The Project Manager – Events is responsible for the end-to-end planning, execution, and delivery of high-quality events that align with client objectives and brand values. This role ensures operational excellence, budget management, and seamless event logistics while maintaining exceptional customer experience. The Project Manager will also contribute to business development by identifying opportunities for upselling and cross-selling event services. Acting as a brand ambassador for Brighter, the role demands a commitment to compliance, performance excellence, and continuous improvement in service delivery.

ACCOUNTABILITIES

Operational

1. Plan, manage, and execute allocated events to the highest professional standards.
2. Work collaboratively with internal teams to ensure successful event delivery.
3. Provide detailed and professional event logistics services, adhering to Brighter’s “Ways of Working” policy.
4. Maintain a thorough understanding of customer brands, objectives, and key stakeholders.
5. Support with tender processes and contribute to customer development plans.
6. Identify and pursue upselling and cross-selling opportunities for Brighter’s event management services.
7. Ensure a full understanding of contractual agreements, including any SLAs in place.

Compliance

1. Uphold and promote adherence to all information security policies.
2. Ensure completion of mandatory annual training.
3. Support Business Continuity Plans (BCP) by participating in required testing and compliance activities.

Performance Expectations or KPIs

1. Consistently meet and exceed all internal and external SLAs.
2. Drive financial performance within the customer portfolio by maximising revenue and efficiency.
3. Deliver high-quality service and customer experience, ensuring repeat business and client satisfaction.

Experience, Knowledge and Skills

1. Minimum of 3 years’ experience in event management and currently working for the previous 3 years in Events.
2. Proven ability to manage a diverse portfolio of events, from conception to execution.
3. Strong financial acumen with experience in budget management and financial performance optimisation.
4. Expertise in client relationship management and stakeholder engagement.
5. Ability to identify and capitalise on business growth opportunities within event management.
6. Proficiency in event logistics, planning tools, and risk management.

Personal Attributes/Qualities

1. Highly organised with exceptional attention to detail.
2. Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
3. Excellent communication and interpersonal skills to foster positive client and team relationships.
4. A proactive mindset with the ability to anticipate challenges and develop solutions.
5. Brand ambassador mentality, consistently upholding and representing Brighter’s values.
6. Adaptability and resilience, with the ability to manage multiple projects simultaneously while maintaining quality and efficiency.