Event Customer Support Coordinator

TN United Kingdom; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Event Customer Support Coordinator to join their team in Birmingham. This hybrid role offers a unique opportunity to kickstart your career in events, supporting sales and ensuring excellent customer service for large-scale exhibitions and conferences. With a focus on flexibility and career progression, this position is ideal for passionate individuals who thrive in fast-paced environments. Enjoy a comprehensive benefits package, including employee discounts and health benefits, while contributing to memorable events for top brands. If you're ready to make an impact in the events sector, this is the role for you!

Benefits

Employee Discounts

Free Lunches

Health Benefits

Qualifications

• Passionate about the events sector with strong communication skills.
• Excellent administrative skills and high attention to detail.

Responsibilities

• Processing order forms with high attention to detail.
• Liaising with internal teams for seamless product delivery.
• Maintaining accurate data and records.

Skills

Customer Service

Communication Skills

Attention to Detail

Administrative Skills

Job description

Social network you want to login/join with:

Event Customer Support Coordinator, Birmingham

Client:

Live Recruitment

Location:

Birmingham, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

a2d051a3cf22

Job Views:

3

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Hybrid Working - Are you a passionate, highly communicative individual looking for a role with extensive career progression opportunities, working on some of the largest events in the country? This exciting opportunity could be perfect to kickstart your career in events.

About the Company

As one of the UK’s leading live events destinations, this established group and their venues are trusted by some of the biggest brands and shows across the globe. They deliver large-scale exhibitions, conferences, product launches, and more intimate meetings, focusing on tailored experiences to meet each client's needs.

The company values flexibility, customer-centric services, and offers a great company culture with career progression opportunities and a comprehensive benefits package.

The Role

This role supports the sales team in delivering products and orders for events and exhibitions. It involves handling venue services like rigging, electrics, catering, graphics, H&S, and IT solutions, with a focus on order processing, liaising with internal teams, and providing excellent customer service.

Key Responsibilities

1. Processing order forms into the database with high attention to detail
2. Generating invoices and raising POs
3. Liaising with internal sales, marketing, and delivery teams to ensure seamless delivery of products
4. Developing a comprehensive understanding of the products and services offered
5. Maintaining accurate data and records
6. Contributing to a seamless end-to-end customer experience

The Candidate

Ideal candidates are passionate about the events sector, confident communicators with excellent administrative skills and high attention to detail. This full-time role offers flexibility, including work-from-home options based on business needs. Some weekend work on a rota basis (3 days/month) is required.

Benefits include employee discounts, free lunches, health benefits, and more. Live Recruitment encourages applications from diverse backgrounds and ensures an accessible recruitment process.