Evening & Weekend Customer Support Advisor (Growth & Benefits)

ZPos Ltd; South Marston; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Birthday off

Health plan

Paid holidays

Staff discounts

On-site parking

Pension plan

Job summary

ZPos Ltd in the United Kingdom is seeking a customer support assistant to join our evenings and weekend team. You will help restaurants and their customers by phone, email and live chat, ensuring orders are processed and issues resolved.

You will work with at least one colleague, receive full training, and enjoy perks such as paid holidays and a pension plan. A friendly, proactive attitude and solid GCSEs are essential.

Qualifications

• At least one year in a customer service role, ideally within an office setting.
• GCSEs with Maths and English at grade C or above.
• Excellent multitasking and communication skills.
• Good computer literacy and ability to work independently.
• Friendly, reliable, and proactive attitude.

Responsibilities

• Notifying restaurants by telephone of outstanding orders.
• Helping customers order their meal via live chat.
• Troubleshooting general technical issues.
• Providing customer service for clients calling into the office.
• Performing general administration duties.

Skills

Multitasking

Customer service

Telephone etiquette

Office software

Reliability

Communication

Problem solving

Patient

Proactive

Education

GCSEs (Maths & English)

Job description

ZPos Ltd in the United Kingdom is seeking a customer support assistant to join our evenings and weekend team. You will help restaurants and their customers by phone, email and live chat, ensuring orders are processed and issues resolved.

You will work with at least one colleague, receive full training, and enjoy perks such as paid holidays and a pension plan. A friendly, proactive attitude and solid GCSEs are essential.