Evening Ward Clerk - Ward F9

MFT; Manchester; Sur place; GBP 23 000 - 28 000; Temps partiel

Résumé du poste

Manchester University NHS Foundation Trust (MFT) is seeking a Ward Clerk / Administrator for Ward F9 at Wythenshawe Hospital in Manchester. The role is part-time, 25 hours per week, with shifts 3pm–7pm, Monday to Friday, and carried out at the hospital site.

You will support the ward and MDT with clerical duties and patient administration. Key duties include handling calls, updating patient records in the Hive system, and coordinating with patients' relatives.

Qualifications

• A good level of general education.
• Excellent written and verbal communication skills.
• Knowledge of PAS and ICE.
• Microsoft Access database experience.

Responsabilités

• Communicate with patients' relatives to provide updates.
• Facilitate attendance of patients onto the ward.
• Update the Hive system.
• Answer and respond to phone calls professionally.
• Order relevant paperwork and stationery.
• Operate within policies and improve working practices.

Connaissances

Communication skills

Calm and courteous

PAS and ICE knowledge

Formation

General education

Outils

Microsoft Access

Description du poste

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Main area Ward Clerk / Administrator Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 25 hours per week (3pm - 7pm (Monday - Friday). F9 also support our sister ward F7 where-ever needed.) Job ref 349-WTWA-8074417-RL4

Site Ward F9 - Wythenshawe Hospital Town Manchester Salary £25,272 per annum (pro rata) Salary period Yearly Closing 29/10/2026 23:59

Job overview

The Ward Clerk is an integral part of the ward team here on OAU (A9). We are looking for someone who is proficient, organized, has good time keeping with excellent people and communication skills . They are required to provide a comprehensive service to patients and perform to a high standard the clerical duties.

A key part of the role will be to work along side our MDT to ensure that all tasks are completed to a high standard and in a timely manner. These tasks include (but are not limited to):

Communicating regularly with patient's relatives and loved ones to provide updates as a point of liaison , facilitating the attendance of patients onto the ward, updating the Hive system , answering and responding to phone calls in a professional and timely manner. Also ordering of relevant paperwork and stationary.

To operate within clearly defined limits of policies, procedures, protocols and guidelines within the department and when necessary improve good working practice.

Main duties of the job

We are looking for candidates who have an excellent telephone and communication skills and are eager to join our Administration team at Wythenshawe.

The position is a busy customer/administration service-based role where no two days can be the same. You will need to work flexibly and apply a methodical approach to a varying workload. Good interpersonal skills and the ability to work on your own initiative and as part of a team.

You will work alongside the Consultants, Doctors and nurses to ensure our patients receive the best care possible, we are looking for candidates who will bring a positive approach to our working environment.

Successful candidates must have excellent IT skills and experience working in a customer service or healthcare environment as you will be expected to use IT and communication equipment associated with call handling and data input. You should demonstrate high levels of personal commitment to facilitate the delivery of a patient focused service.

Working for our organisation

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.
Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.

Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

Detailed job description and main responsibilities

IMPORTANT CANDIDATE INFORMATION

To find out more about the key responsibilities and the specific skills and experience you’ll need for this role, take a look at the Job Description & Person Specification attachments under the ‘Documents to download heading.

To explore ‘Inside MFT – Your Candidate Place’

To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT – Your Candidate Place.This welcoming one‑stop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others.You’ll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access ‘Inside MFT – Your Candidate Place, simply click on the relevant PDF document under the ‘Documents to download heading and once opened, you can either scan QR code or click on the link provided.

We welcome applications from a wide range of backgrounds and experiences.
To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.

Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Disclosure and Barring Service (DBS) check

As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.

What is a DBS Check?

A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:

Standard DBS : Checks for spent and unspent convictions, cautions, reprimands, and final warnings.

Enhanced DBS : Includes the above, plus any additional information held by local police that’s considered relevant to the role.

Enhanced with Barred Lists: Includes all of the above, plus checks against the children’s and/or adults’ barred lists.

Who Needs a DBS Check

Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.

The Costs for a DBS

At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment.If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.

Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person specification

Qualifications

• A good level of general education

Skills

• Excellent written and verbal communication skills
• Able to maintain a calm, courteous and efficient manner at all times
• Knowledge of PAS and ICE
• Microsoft Access Database

Experience

• Experience of customer service
• Administration
• Working in a busy environment

Employer certification / accreditation badges

Name Christopher Lewis Job title Ward Manager Email address [e-mail] Telephone number 01612912253 Additional information Please contact Christopher Lewis if you have any questions.