Evening Remote Customer Support Advisor (5–9pm)

Metro Rod Ltd.; Macclesfield; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Annual leave and holidays

Pension scheme

Group life assurance

Paid leave / special leave

Cycle to work scheme

Company events

Laptop / company mobile

Hybrid/remote working

Travel subsidy / mileage

Eye tests / glasses subsidy

Electric car charging points

Free parking

Employee assistance programme

Occupational health support

Mintago discounts

Job summary

Metro Rod LTD is recruiting an Evening Customer Service Advisor to join our out of hours team. This remote role includes training on-site at the Macclesfield Support Centre and is paid £12.86 per hour with a 4 on 4 off rota from 5pm to 9pm.

You will handle customer orders, enquiries and complaints, maintain records, and work closely with other advisers to ensure timely, accurate responses. Prior call-centre experience and a strong eye for detail are desirable; travel to Macclesfield for training

Qualifications

• Exceptional customer service skills.
• Experience within a phone-based customer service/call-centre role.
• Ability to follow processes and procedures.
• Strong eye for detail.
• Resilience.
• Proactive approach - able to look at the bigger picture.
• Adaptability - able to think on your feet.
• Strong work ethic.

Responsibilities

• Providing a first-class customer experience for National Account, Regional Account, Local Account and Domestic customers
• Acting as the first line response to orders, enquiries, questions, and complaints, troubleshooting problems where appropriate and providing detailed information to clients in a timely manner. This includes both inbound and outbound contacts
• Updating and maintaining comprehensive information, which is fit for purpose, in the relevant system
• Collaborating with other Advisors in the team to ensure that information relating to clients is accurately captured and maintained
• Learning and adhering to multiple service level agreements of all clients
• Escalating any issues which cannot be resolved to a more senior manager to ensure customer satisfaction is achieved

Skills

Customer service

Telephone support

Process adherence

Attention to detail

Resilience

Proactive mindset

Adaptability

Strong work ethic

Job description

Metro Rod LTD is recruiting an Evening Customer Service Advisor to join our out of hours team. This remote role includes training on-site at the Macclesfield Support Centre and is paid £12.86 per hour with a 4 on 4 off rota from 5pm to 9pm.

You will handle customer orders, enquiries and complaints, maintain records, and work closely with other advisers to ensure timely, accurate responses. Prior call-centre experience and a strong eye for detail are desirable; travel to Macclesfield for training