Weekend Customer Experience Advisor – In-Office

Metro Rod Ltd.; Macclesfield; Hybrid; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Benefits

Pension

Employee discounts

Cycle to Work

Free Eye Tests

Parking

Employee Assistance Programme

Job summary

Metro Rod LTD is seeking a Weekend Customer Service Advisor to join our out of hours team. This office-based role pays £12.86 per hour for 16 hours, split across the weekend, with benefits.

We work with major clients in FM, social housing, property management and retail, providing drain clearance and maintenance services. You will be the first point of contact for national, regional and local accounts and domestic customers, handle orders and inquiries, and ensure accurate information is

Qualifications

• Exceptional customer service skills.
• Experience within a phone-based customer service/call-centre role.
• Ability to follow processes and procedures.
• Strong eye for detail.
• Resilience.
• Proactive approach - able to look at the bigger picture.
• Adaptability - able to think on your feet.
• Strong work ethic.
• Minimum of 2 weekends per month in the office.

Responsibilities

• Providing a first-class customer experience for National Account, Regional Account, Local Account and Domestic customers
• Acting as the first line response to orders, enquiries, questions, and complaints, troubleshooting problems where appropriate and providing detailed information to clients in a timely manner. This includes both inbound and outbound contacts
• Updating and maintaining comprehensive information, which is fit for purpose, in the relevant system
• Collaborating with other Advisors in the team to ensure that information relating to clients is accurately captured and maintained
• Learning and adhering to multiple service level agreements of all clients
• Escalating any issues which cannot be resolved to a more senior manager to ensure customer satisfaction is achieved

Skills

Customer service

Phone support

Process adherence

Attention to detail

Resilience

Proactive

Adaptability

Work ethic

Weekend availability

Job description

Metro Rod LTD is seeking a Weekend Customer Service Advisor to join our out of hours team. This office-based role pays £12.86 per hour for 16 hours, split across the weekend, with benefits.

We work with major clients in FM, social housing, property management and retail, providing drain clearance and maintenance services. You will be the first point of contact for national, regional and local accounts and domestic customers, handle orders and inquiries, and ensure accurate information is