Weekend Customer Experience Advisor

Metro Rod Newport & Hereford; Macclesfield; On-site; GBP 11,000 - 12,000; Part time

Benefits offered by this job

Up to 25 days annual leave (pro-rata)

Royal London pension

Group Life Assurance

Cycle to Work Scheme

Free Eye Tests / Subsidy for Glasses

Free Standard Parking

Job summary

Metro Rod LTD is seeking a Weekend Customer Service Advisor to join our out of hours team. This role focuses on delivering a first-class customer experience for national, regional, and local accounts, handling orders, inquiries, and complaints with professionalism on a weekend basis.

You will update records in the system, work with fellow Advisors, and adhere to multiple client SLAs while maintaining a detailed, customer-first approach.

Qualifications

• Experience in phone-based customer service or call-centre role.
• Ability to follow processes and procedures.
• Strong eye for detail and resilience.

Responsibilities

• Providing a first-class customer experience for National Account, Regional Account, Local Account and Domestic customers.
• Acting as the first line response to orders, enquiries, questions, and complaints, troubleshooting problems where appropriate and providing detailed information to clients in a timely manner.
• Updating and maintaining comprehensive information, which is fit for purpose, in the relevant system.
• Collaborating with other Advisors in the team to ensure that information relating to clients is accurately captured and maintained.
• Learning and adhering to multiple service level agreements of all clients.
• Escalating any issues which cannot be resolved to a more senior manager to ensure customer satisfaction is achieved.

Skills

Exceptional customer service

Phone-based support

Job description

Metro Rod LTD is seeking a Weekend Customer Service Advisor to join our out of hours team. This role focuses on delivering a first-class customer experience for national, regional, and local accounts, handling orders, inquiries, and complaints with professionalism on a weekend basis.

You will update records in the system, work with fellow Advisors, and adhere to multiple client SLAs while maintaining a detailed, customer-first approach.