Evening Housekeeping Office Lead – 5-Star Hotel

The Dorchester; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Complimentary stays

Hotel discounts

Employee pension

Apprenticeships

Social events

Referral bonus

Well-being support

Job summary

The Dorchester is looking for a Housekeeping Evening Office Coordinator to join our luxury hotel team. You will manage evening room allocations, coordinate the evening porter, and close Nexus tasks while preparing for the morning shift.

This role emphasizes strong guest service, meticulous administration, and seamless inter-department communication. Applicants should have prior experience in a 5-star hotel, be proficient with Nexus, Opera and MS Office, and demonstrate excellent communication

Qualifications

• Experience in a 5-star hotel environment.
• Good knowledge of Nexus and Opera.
• Strong customer service and communication skills.

Responsibilities

• Manage room allocation for the evening room attendant.
• Oversee workload for the evening house porter and ensure tasks are completed.
• Close jobs in Nexus, remove allocations, and prep for morning shift.
• Prepare floor supervisor task lists with statuses and room requests.
• Follow up on Nexus cases.
• Handle handover for the Morning Office Coordinator.
• Answer guest calls and queries.
• Maintain communication with Front Office Coordinator about room status and departures.

Skills

Customer service

Communication

English fluency

Tools

Nexus

Opera

Microsoft Office

Job description

The Dorchester is looking for a Housekeeping Evening Office Coordinator to join our luxury hotel team. You will manage evening room allocations, coordinate the evening porter, and close Nexus tasks while preparing for the morning shift.

This role emphasizes strong guest service, meticulous administration, and seamless inter-department communication. Applicants should have prior experience in a 5-star hotel, be proficient with Nexus, Opera and MS Office, and demonstrate excellent communication