Evening Helpdesk Operator — Estates & Facilities

Iss; Royal Borough of Greenwich; On-site; GBP 15,000 - 22,000; Part time

Job summary

ISS is hiring a Helpdesk Operator for Lewisham and Greenwich NHS Trust in London. The role supports Estates and Facilities delivery, handling task logs, prioritisation in CAFM, and SLA monitoring. Hours are 20 per week, with two evening shifts from 2pm to 6pm and 6pm to 10pm.

You will handle alarms, keyholding, liaise with external providers, and provide admin support to ensure smooth helpdesk operations while maintaining confidentiality and data protection.

Qualifications

• Experience in a helpdesk, customer service or admin role.
• Good IT skills including CAFM or MS Office.
• Strong communication and customer service.
• Ability to prioritise tasks in a fast-paced environment.
• Professional, calm and approachable manner.
• Good attention to detail and organisation.
• Ability to work independently and as part of a team.
• Flexible and proactive approach to supporting operations.

Responsibilities

• Answer calls and direct callers to the appropriate departments.
• Log and prioritise Estates and Facilities tasks in the CAFM system.
• Monitor CAFM to meet SLAs.
• Coordinate with Trust and ISS teams.
• Respond to alarms and emergencies.
• Act as keyholder and manage access.
• Liaise with external service providers.
• Provide admin and operational support for Helpdesk services.
• Maintain records and ensure confidentiality and data protection.

Skills

Helpdesk experience

Customer service

IT skills

Microsoft Office

Communication

Prioritisation

Attention to detail

Independent work

Teamwork

Flexible/proactive

Tools

CAFM systems

Microsoft Office

Job description

ISS is hiring a Helpdesk Operator for Lewisham and Greenwich NHS Trust in London. The role supports Estates and Facilities delivery, handling task logs, prioritisation in CAFM, and SLA monitoring. Hours are 20 per week, with two evening shifts from 2pm to 6pm and 6pm to 10pm.

You will handle alarms, keyholding, liaise with external providers, and provide admin support to ensure smooth helpdesk operations while maintaining confidentiality and data protection.