Evening Front Desk Host — Elevate Guest Experience

Dalata Hotel Group; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 employee rate on rooms for all D

30% off Friends & Family rate

Extra AL day for every year worked (5)

Employee Assistance Programme.

Cycle to Work Scheme/Transport Schemes

Pension access

Development Opportunities through our 

Staff Appreciation Initiatives

Job summary

Dalata Hotel Group is seeking a guest services professional to welcome guests, register them, and assist with payments and inquiries at their UK hotels. You will ensure room key security, update guest records, and handle reservations with a friendly and proactive approach.

The role emphasizes excellent customer service, independent work, and the ability to stay calm under pressure in a busy hotel environment.

Qualifications

• Excellent customer service skills.
• Strong communication abilities.
• Ability to work independently and take initiative.
• Capable of remaining calm and performing well under pressure.
• Experience in a 3/4-star hotel is desired but not essential.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests

Skills

Customer service

Communication

Initiative

Calm under pressure

Job description

Dalata Hotel Group is seeking a guest services professional to welcome guests, register them, and assist with payments and inquiries at their UK hotels. You will ensure room key security, update guest records, and handle reservations with a friendly and proactive approach.

The role emphasizes excellent customer service, independent work, and the ability to stay calm under pressure in a busy hotel environment.