Evening Duty Manager — Hospitality Operations Lead

Warner Hotels; Lowestoft; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free gym and leisure facilities

60% food discount onsite

Pension scheme

Career development through external &

Qualifications

Job summary

Warner Hotels at Gunton Hall is recruiting a Duty Manager to lead operations from 5pm–11pm, overseeing reception, housekeeping, F&B and night services. You will actively manage guest experience, safety and service standards while guiding a diverse team to deliver seamless evenings.

The role requires supervisory hospitality experience, strong communication, problem-solving, and a calm, decisive approach under pressure. Competitive rewards and development opportunities are offered.

Qualifications

• Strong knowledge of Health & Safety legislation.
• First Aid qualification (or willingness to obtain).
• Experience in hospitality supervisory or management.
• Excellent customer service track record.
• Calm, confident decision-maker with high attention to detail.
• Excellent written and verbal communication skills.
• Ability to lead across reception, housekeeping, F&B and night operations.

Responsibilities

• Maintain a visible management presence and resolve guest concerns.
• Lead shifts across all departments including reception, housekeeping, F&B and night operations.
• Monitor service standards across bars, restaurants and entertainment areas.
• Apply appropriate compensation per guidelines.
• Ensure compliance with fire, health & safety and licensing regulations.
• Complete structured evening checklists and monitor ambience.
• Coach and communicate effectively with the team.
• Identify hazards, monitor safety, and respond to incidents.

Skills

Customer service excellence

Problem-solving

Calm under pressure

Decision making

Attention to detail

Verbal and written communication

Job description

Warner Hotels at Gunton Hall is recruiting a Duty Manager to lead operations from 5pm–11pm, overseeing reception, housekeeping, F&B and night services. You will actively manage guest experience, safety and service standards while guiding a diverse team to deliver seamless evenings.

The role requires supervisory hospitality experience, strong communication, problem-solving, and a calm, decisive approach under pressure. Competitive rewards and development opportunities are offered.