Duty Manager

Warner Hotels; Lowestoft; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free gym and leisure facilities

60% food discount onsite

Pension scheme

Career development through external &

Qualifications

Job summary

Warner Hotels at Gunton Hall is recruiting a Duty Manager to lead operations from 5pm–11pm, overseeing reception, housekeeping, F&B and night services. You will actively manage guest experience, safety and service standards while guiding a diverse team to deliver seamless evenings.

The role requires supervisory hospitality experience, strong communication, problem-solving, and a calm, decisive approach under pressure. Competitive rewards and development opportunities are offered.

Qualifications

• Strong knowledge of Health & Safety legislation.
• First Aid qualification (or willingness to obtain).
• Experience in hospitality supervisory or management.
• Excellent customer service track record.
• Calm, confident decision-maker with high attention to detail.
• Excellent written and verbal communication skills.
• Ability to lead across reception, housekeeping, F&B and night operations.

Responsibilities

• Maintain a visible management presence and resolve guest concerns.
• Lead shifts across all departments including reception, housekeeping, F&B and night operations.
• Monitor service standards across bars, restaurants and entertainment areas.
• Apply appropriate compensation per guidelines.
• Ensure compliance with fire, health & safety and licensing regulations.
• Complete structured evening checklists and monitor ambience.
• Coach and communicate effectively with the team.
• Identify hazards, monitor safety, and respond to incidents.

Skills

Customer service excellence

Problem-solving

Calm under pressure

Decision making

Attention to detail

Verbal and written communication

Job description

Join our team at Gunton Hall, part of the Warner Hotels Group. This 212-bedroom coastal hotel has a rural feel, surrounded by Suffolk woodland, gardens, a lake, and pitch-and-putt course.

Warner Hotels are recruiting for a Duty Manager. This vital role for the hotel will be the operational lead on duty during evening hours (5pm–11pm). As the Duty Manager, you will be the face and operational heartbeat of the hotel during your shifts. You will lead from the front, ensuring the smooth running of all departments—including reception, housekeeping, food and beverage, and night operations.

Responsibilities

Guest Experience and Service Excellence

• Maintain a visible management presence across guest areas and proactively engage with guests; resolve concerns professionally and efficiently.
• Apply appropriate compensation in line with guidelines.
• Monitor bars, restaurants and entertainment areas for consistent service standards.

Health, Safety and Security

• Take responsibility for guest and team safety; attend first-aid incidents.
• Ensure compliance with fire, health & safety and licensing regulations
• Conduct safety walkarounds (BOH security, perimeter, lighting) - Identify hazards and act immediately.
• Complete structured evening checklist to maintain standards.
• Monitor lighting, heating, ambience, cleanliness and presentation.
• Observe service delivery and coach in‑the‑moment.

Team Leadership and Communication

• Act as escalation point for supervisors.
• Maintain strong cross‑department communication.
• Adapt style to different personalities; lead calmly under pressure.

Financial and Energy Awareness

• Monitor operational efficiency; turn off unnecessary utilities.
• Make cost‑conscious decisions without compromising guest experience.
• Follow guidelines for compensation; protect stock and revenue.

We're looking for you to have this experience or behaviours:

• Strong knowledge of Health & Safety legislation.
• First Aid qualification (or willingness to obtain).
• Knowledge within the F&B departments to be able to support on shift.
• Excellent customer service track record.
• Strong problem‑solving ability.
• Calm and professional under pressure.
• Confident decision‑maker.
• High attention to detail.
• Excellent written and verbal communication skills.
• Proven experience in a supervisory or management role within hospitality.

Why Work for Warner Hotels?

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in‑house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

Ready to discover your glow?

Be part of something more than a hotel - where your personality shines and your ideas matter.

At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.

If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [e-mail]