Evening Customer Success Specialist | UK/US Support

Pioneering People; Leicester Forest East; On-site; GBP 24,000 - 25,000; Full time

Benefits offered by this job

Company pension

Employee discount

Cycle to Work

Free on-site parking

Regular company events

Job summary

Selective Marketplace Ltd, home to Wrap London and Poetry Fashion, is seeking a Customer Success Specialist in Leicester for an evening shift (2:30 PM – 10:30 PM, Mon–Fri). You’ll engage customers across the UK, US and Germany, delivering exceptional service and building lasting relationships.

The role is full-time, on-site with a friendly team, pension benefits, discounts, and events. You’ll thrive in a vibrant environment that values care, collaboration, and a strong customer-first mindset.

Qualifications

• Exceptional customer service and written and verbal communication skills.
• Passion for helping customers and delivering positive experiences.
• Fluent English; additional German language skills are a plus.

Responsibilities

• Respond promptly to customer inquiries via email, chat, phone and social media.
• Collaborate with colleagues and managers to provide best solutions.
• Create and maintain new customer accounts and ensure smooth processes.
• Follow up on queries to ensure customers feel heard and supported.
• Represent Wrap London and Poetry Fashion in tone and persona.

Skills

Customer service

Communication

Phone etiquette

Teamwork

German (bonus)

Job description

Selective Marketplace Ltd, home to Wrap London and Poetry Fashion, is seeking a Customer Success Specialist in Leicester for an evening shift (2:30 PM – 10:30 PM, Mon–Fri). You’ll engage customers across the UK, US and Germany, delivering exceptional service and building lasting relationships.

The role is full-time, on-site with a friendly team, pension benefits, discounts, and events. You’ll thrive in a vibrant environment that values care, collaboration, and a strong customer-first mindset.