Evening Customer Success Specialist (UK)

Pioneering People; Leicester; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Company pension

Employee discount on collections

Cycle to Work

Free on-site parking

Regular company events and Celebratons

Job summary

Selective Marketplace Ltd, home to Wrap London and Poetry Fashion, is hiring a Customer Success Specialist to join our Leicester team. This full-time, evening role offers a friendly, fast-paced environment and a chance to deliver outstanding service to customers across the UK.

You'll handle inquiries by email, chat, phone and social media, build customer records, liaise with internal teams, and represent our brands with warmth and professionalism.

Qualifications

• Exceptional customer service and communication skills.
• Fluent English; additional languages are a bonus.
• Able to work evenings and handle multiple channels.
• UK work authorisation is required.

Responsibilities

• Respond quickly and thoughtfully to customer enquiries via email, chat, phone and social media.
• Liaise with colleagues and managers to deliver the best possible solutions.
• Create and maintain new customer accounts, ensuring everything runs smoothly.
• Follow up on queries to make sure every customer feels heard and supported.

Job description

Selective Marketplace Ltd, home to Wrap London and Poetry Fashion, is hiring a Customer Success Specialist to join our Leicester team. This full-time, evening role offers a friendly, fast-paced environment and a chance to deliver outstanding service to customers across the UK.

You'll handle inquiries by email, chat, phone and social media, build customer records, liaise with internal teams, and represent our brands with warmth and professionalism.