Customer Success Specialist

Selective Marketplace Ltd; Leicester; On-site; GBP 24,000 - 25,000; Full time

Benefits offered by this job

Company pension

Employee discount

Cycle to Work

Free on-site parking

Regular company events

Job summary

Selective Marketplace Ltd in Leicester is seeking a Customer Success Specialist for an evening shift (2:30 PM – 10:30 PM, Monday to Friday). You will be the voice of Wrap London and Poetry Fashion, delivering exceptional service across the UK, US, and Germany, and ensuring customers feel valued.

The role is full-time, on-site with no remote option; a driver’s license and own transport are recommended given late hours, and UK work authorisation is required.

Qualifications

• Excellent customer service and communication skills are essential.
• Fluent English is required, additional German language skills are a plus.

Responsibilities

• Respond to customer enquiries via email, chat, phone and social media.
• Liaise with colleagues to deliver solutions and maintain customer accounts.
• Follow up on queries to ensure customers feel heard and supported.
• Represent Wrap London and Poetry Fashion with the brand voice.

Skills

Customer service

Communication

English fluency

German language

Phone etiquette

Job description

Customer Success Specialist (Evening Shift) | Leicester | 2:30 PM – 10:30 PM, Monday To Friday | Up To £25,350 Per Annum (Depending on Experience & Language Skills)

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

Are you a people person who loves solving problems and making customers feel valued?

At Selective Marketplace Ltd, home to the much-loved Wrap London and Poetry Fashion brands, we’re looking for a talented and enthusiastic Customer Success Specialist to join our friendly in-house team in Leicester.

This is a full-time, evening role—perfect for someone who enjoys a lively, engaging work environment and takes pride in delivering exceptional service.

Why You’ll Love Working Here

We’ve Built a Company Culture That Values Teamwork, Creativity, And Care—for Our People And Our Customers.

• Competitive salary (£24,000–£25,350 DOE)
• Secure, long-term role in a welcoming and supportive environment
• Company pension
• Employee discount on our stunning collections
• Cycle to Work scheme
• Free on-site parking
• Regular company events and celebrations

Key Responsibilities Of The Customer Success Specialist

As part of our vibrant Customer Success Team, you’ll be the voice of our brands—helping customers across the UK, US, and Germany enjoy a seamless shopping experience.

• Respond quickly and thoughtfully to customer enquiries via email, chat, phone, and social media.
• Liaise with colleagues and managers to deliver the best possible solutions.
• Create and maintain new customer accounts, ensuring everything runs smoothly.
• Follow up on queries to make sure every customer feels heard and supported.
• Represent the personality and tone of Wrap London and Poetry Fashion—two brands that our customers truly love.

What You’ll Bring

• Exceptional customer service and communication skills—both written and verbal.
• A genuine passion for helping people and creating positive experiences.
• A confident phone manner and the ability to stay calm under pressure.
• A collaborative, can-do attitude and willingness to go the extra mile.
• Fluent English (additional languages such as German are a bonus!).

Please Note

Due to the location of our Leicester office and the working hours of this role (finishing at 10:30 PM), there is no access to public transport after 10 PM. Therefore, having your own transport—for example, a driver’s licence and vehicle is strongly recommended. Remote work is not available for this position.

UK work authorisation is required.