Evening Concierge (Part-Time) — Resident Services & Security

Places for People; Greater London; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

25 days holiday

Healthcare cashback plan

Sponsorship for study and professional

Pension & Life Assurance

Access to Our Place Rewards

Job summary

Places for People is seeking an Evening Concierge for Horlicks Quarter in Slough. This part-time role involves 7pm–12am shifts on a 4-on/4-off rota, serving as the first point of contact for residents and visitors while maintaining a safe and welcoming environment.

You will perform building checks, monitor access and CCTV, manage deliveries, and handle queries with professionalism. The role emphasizes customer service, reliability, and presentation.

Qualifications

• Excellent customer service and communication skills.
• Calm, courteous and professional under pressure.
• Strong organisational skills and attention to detail.
• Honest, reliable, punctual and well-presented.
• Able to use initiative and prioritise workload.
• Confident handling complaints and difficult situations.

Responsibilities

• Providing a warm, professional welcome to all residents and guests.
• Conducting regular building checks and ensuring communal areas are clean and secure.
• Handling queries, complaints, and emergencies with calm and courtesy.
• Monitoring CCTV and managing visitor access.
• Managing deliveries and post in line with company procedures.
• Issuing and logging keys responsibly.
• Proactively addressing cleaning and maintenance issues.
• Ensuring bikes are stored correctly and issuing warnings for unattended ones.

Skills

Customer service

Calm under pressure

Organisational skills

Punctual & well-presented

Initiative & workload management

Complaint handling

Job description

Places for People is seeking an Evening Concierge for Horlicks Quarter in Slough. This part-time role involves 7pm–12am shifts on a 4-on/4-off rota, serving as the first point of contact for residents and visitors while maintaining a safe and welcoming environment.

You will perform building checks, monitor access and CCTV, manage deliveries, and handle queries with professionalism. The role emphasizes customer service, reliability, and presentation.