Evening Concierge & Resident Experience Lead

Residential Management Group (RMG); Slough; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

25 days holiday

Health cashback plan

Pension scheme

Job summary

Residential Management Group (RMG) is seeking an Evening Concierge for Horlicks Quarter in Slough. You will be the first face residents see, delivering excellent service while keeping the building safe and welcoming.

The role is part-time, 7pm-12am, with a 4 on/4 off rotation, and involves CCTV monitoring, visitor management, and key control. The successful candidate will excel in customer service, maintain high standards, and handle sensitive situations with discretion.

Qualifications

• Excellent customer service and communication skills.
• Calm, courteous, and professional under pressure.
• Strong organisational skills and attention to detail.
• Honest, reliable, punctual, and well-presented.
• Able to use initiative and prioritise workload.
• Confident handling complaints and difficult situations.

Responsibilities

• Provide a warm, professional welcome to residents and guests.
• Conduct regular building checks and keep communal areas clean and secure.
• Handle queries, complaints, and emergencies with calm and courtesy.
• Monitor CCTV and manage visitor access.
• Manage deliveries and post according to procedures.
• Issue and log keys responsibly.
• Address cleaning and maintenance issues proactively.
• Ensure bikes are stored correctly and warn about unattended bikes.

Skills

Customer service

Communication

Calm under pressure

Organisation

Punctuality

Initiative

Handling complaints

Job description

Residential Management Group (RMG) is seeking an Evening Concierge for Horlicks Quarter in Slough. You will be the first face residents see, delivering excellent service while keeping the building safe and welcoming.

The role is part-time, 7pm-12am, with a 4 on/4 off rotation, and involves CCTV monitoring, visitor management, and key control. The successful candidate will excel in customer service, maintain high standards, and handle sensitive situations with discretion.