EV Service Advisor — Elevate Customer Experience & Growth

Citygate Automotive Ltd; Chalvey; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

In-house training academy

EV Training levels 1-4

Pension

Life assurance

Discounts on products/services

Job summary

Citygate Automotive Ltd in the United Kingdom is seeking a Service Advisor to act as the vital link between technicians and customers. No prior automotive experience is required, just a passion for excellent customer service, a proactive approach, and a desire for varied days.

You will arrange service bookings, advise on repairs, liaise with customers during workshops, and handle invoices while scheduling future maintenance.

Qualifications

• Experience in providing tailored customer service and upselling.
• Ability to manage customer expectations and meet deadlines.
• Excellent communication and interpersonal skills.

Responsibilities

• Arranging and booking customers' vehicle servicing appointments via telephone and email.
• Provide best advice on reported repairs or additional service and act as their point of contact during workshop.
• Provide updates and advise on repair work being carried out.
• Create customer invoices and reschedule appointments for future maintenance.

Skills

Customer service

Upselling

Communication

Job description

Citygate Automotive Ltd in the United Kingdom is seeking a Service Advisor to act as the vital link between technicians and customers. No prior automotive experience is required, just a passion for excellent customer service, a proactive approach, and a desire for varied days.

You will arrange service bookings, advise on repairs, liaise with customers during workshops, and handle invoices while scheduling future maintenance.