EV Partner Success Manager (Hybrid)

Ohme; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid office (3 or 4 days per week in

Private Health Insurance

Life Assurance Scheme with death in se

Income Protection Scheme

Ride to Work Scheme

Payroll Giving Scheme

Season Ticket Loan

Job summary

Ohme is a fast-growing cleantech scale-up in the UK, hiring a Partner Operations Executive to support its Mobility network. You’ll engage with automotive partners, help activate dealerships, and assist customers through the charging journey, combining phone and email support with data-driven insights.

The role emphasizes strong communication, CRM discipline, and a proactive approach to improve partner satisfaction.

Qualifications

• Previous experience in a customer-facing, partner support or sales role is advantageous.
• Proficient Excel skills, with confidence working with data and spreadsheets accurately.
• Comfortable handling inbound and outbound customer calls, as well as email based support with a professional and friendly manner.
• Familiarity with CRM systems and practices.
• Passion for clean technology, EVs, or the energy transition.

Responsibilities

• Provide guidance to automotive partners that are new to Ohme, helping them get the most from our relationship.
• Address incoming dealership questions and feedback via phone and email in a timely, friendly and efficient manner.
• Proactively reach out to dealerships via phone and email to drive engagement.
• Share insight and improvement opportunities with the wider Automotive Account Team on dealership engagement.
• Act as a point of escalation for dealerships that need additional insight into individual customers and their installation progress.

Skills

Self-Starter

Strong Communicator

Outgoing & Personable

Customer-Focused

Organised

Tools

CRM systems

Excel

Job description

Ohme is a fast-growing cleantech scale-up in the UK, hiring a Partner Operations Executive to support its Mobility network. You’ll engage with automotive partners, help activate dealerships, and assist customers through the charging journey, combining phone and email support with data-driven insights.

The role emphasizes strong communication, CRM discipline, and a proactive approach to improve partner satisfaction.