EV Lease Renewals Specialist (Hybrid)

Octopus Energy; Weybridge; Ibrido; GBP 32.000 - 46.000; Tempo pieno

Descrizione del lavoro

Octopus Energy in Weybridge seeks a Driver Success professional to maximise renewals and customer satisfaction at lease end. You will manage end-of-lease pipelines, extend renewals, and win back at-risk customers through relationship-based engagements.

The role is hybrid with 3 days/week in the Weybridge office, focusing on turning customers into advocates and delivering a best-in-class lease experience across salary sacrifice, consumer, and BCH offerings.

Competenze

• Passion for delivering great customer experience.
• Ability to guide drivers to their ideal next car and explain lease benefits.
• Solution-focused approach to challenging conversations with customers.
• Contribute to a collaborative team culture and share knowledge.
• Proactive in learning and finding answers independently.

Mansioni

• Actively manage the pipeline of end-of-lease customers and advise on renewals.
• Oversee renewals, end-of-lease extensions, and retention across leasing products.
• Engage with long-term customers to understand experience and future needs.
• Win back lost customers by rebuilding relationships and turning issues into positive renewals.
• Collaborate with peers to drive the highest possible renewal rate for the business.
• Follow up with customers promptly and match drivers with their ideal car.
• Demonstrate exceptional care to ensure customers stay and complete their journey.

Conoscenze

Customer-centric

Car matching

Problem solving

Team player

Self-motivated learning

Descrizione del lavoro

Octopus Energy in Weybridge seeks a Driver Success professional to maximise renewals and customer satisfaction at lease end. You will manage end-of-lease pipelines, extend renewals, and win back at-risk customers through relationship-based engagements.

The role is hybrid with 3 days/week in the Weybridge office, focusing on turning customers into advocates and delivering a best-in-class lease experience across salary sacrifice, consumer, and BCH offerings.