EV Growth & Customer Success Executive

Octopus Electric Vehicles; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Octopus Electric Vehicles in London seeks an outstanding Account Executive to join the Customer Success Team. You’ll manage a portfolio of employers, drive adoption of the salary sacrifice car leasing scheme, and ensure a roaring success for customers, employees, and Octopus EV.

You’ll build relationships, develop engagement plans, and collaborate with multiple internal teams while maintaining a passion for sustainability and strong ROI. A valid UK driving licence is required.

Qualifications

• 2+ years of relevant customer-facing experience in a B2B2C environment is a plus.
• Track record of delivering excellent customer experience and achieving growth targets.
• Commercial acumen and ability to negotiate favorable outcomes for customers and company.
• Strong relationship management skills and ability to influence stakeholders.
• Problem solving and independent ownership of portfolio performance.
• Confident communicator for engaging proposals and sessions.
• Passion for customer success and ROI from schemes.
• Startup mindset with adaptability in a fast-moving business.
• Interest in sustainability and EV/lease knowledge is a plus.

Responsibilities

• Grow and expand a large portfolio of clients, driving adoption and participation in the salary sacrifice scheme.
• Consult with clients to shape their engagement strategy and translate objectives into actionable plans.
• Build relationships with stakeholders as a commercial partner and advise on best practices.
• Drive retention and long-term account success, identifying risks and engagement strategies.
• Lead engagement initiatives to boost employee participation and ongoing engagement.
• Collaborate with Onboarding, Partnerships, Finance, Sales, Operations and Product teams for seamless implementation.

Skills

Customer facing

B2B2C experience

Growth mindset

Relationship management

Commercial acumen

Independent problem solving

Strong communication

Startup mindset

Sustainability interest

Job description

Octopus Electric Vehicles in London seeks an outstanding Account Executive to join the Customer Success Team. You’ll manage a portfolio of employers, drive adoption of the salary sacrifice car leasing scheme, and ensure a roaring success for customers, employees, and Octopus EV.

You’ll build relationships, develop engagement plans, and collaborate with multiple internal teams while maintaining a passion for sustainability and strong ROI. A valid UK driving licence is required.