Account Executive

Octopus Electric Vehicles; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Octopus Electric Vehicles in London seeks an outstanding Account Executive to join the Customer Success Team. You’ll manage a portfolio of employers, drive adoption of the salary sacrifice car leasing scheme, and ensure a roaring success for customers, employees, and Octopus EV.

You’ll build relationships, develop engagement plans, and collaborate with multiple internal teams while maintaining a passion for sustainability and strong ROI. A valid UK driving licence is required.

Qualifications

• 2+ years of relevant customer-facing experience in a B2B2C environment is a plus.
• Track record of delivering excellent customer experience and achieving growth targets.
• Commercial acumen and ability to negotiate favorable outcomes for customers and company.
• Strong relationship management skills and ability to influence stakeholders.
• Problem solving and independent ownership of portfolio performance.
• Confident communicator for engaging proposals and sessions.
• Passion for customer success and ROI from schemes.
• Startup mindset with adaptability in a fast-moving business.
• Interest in sustainability and EV/lease knowledge is a plus.

Responsibilities

• Grow and expand a large portfolio of clients, driving adoption and participation in the salary sacrifice scheme.
• Consult with clients to shape their engagement strategy and translate objectives into actionable plans.
• Build relationships with stakeholders as a commercial partner and advise on best practices.
• Drive retention and long-term account success, identifying risks and engagement strategies.
• Lead engagement initiatives to boost employee participation and ongoing engagement.
• Collaborate with Onboarding, Partnerships, Finance, Sales, Operations and Product teams for seamless implementation.

Skills

Customer facing

B2B2C experience

Growth mindset

Relationship management

Commercial acumen

Independent problem solving

Strong communication

Startup mindset

Sustainability interest

Job description

London (GB)

Octopus Electric Vehicles – Growth - variable

Full-time

Hybrid

What we do.

Electric Car Leasing

Why we do it.

Greener. Fairer. Future.

We’re looking for an outstanding account executive to join our Customer Success Team in London. You will be the face and the voice of Octopus Electric Vehicles for a portfolio of employers offering our EV salary sacrifice scheme to their employees - from supporting their launch, growing the relationship to ensuring we retain them - in short, your role is to make sure the relationship is a roaring success for our customers, their employees and Octopus EV.

A genuine passion for driving growth, outstanding customer experience and sustainability is a must with a flair for relationship building and good commercial acumen.

Please note that you must have a valid UK driving licence

What You’ll Do...

• Grow and expand a large portfolio of clients from different industries, driving adoption and increasing participation in the salary sacrifice car leasing scheme, ensuring employer and employee satisfaction.
• Consult with clients to shape their scheme employee engagement strategy, translating their objectives into clear, actionable plans that drive employee demand from launch and in-life.
• Build relationships with key stakeholders, acting as a commercial partner, advising on industry best practices, cost‑saving opportunities, and the long‑term benefits of electric vehicle adoption.
• Drive retention and long‑term account success, proactively identifying risks and implementing engagement strategies to maximize scheme participation.
• Lead impactful engagement initiatives to drive employee participation, ensuring strong adoption and ongoing engagement.
• Collaborate cross‑functionally with Onboarding, Partnerships, Finance, Sales, Operations and Product teams to ensure seamless implementation and customer satisfaction.
• Leverage data and customer insights to influence internal teams, communicate value, and agree client initiatives to enhance customer experience and scheme success.

What You’ll Need...

• 2+ years of relevant customer‑facing experience, coming from a B2B2C environment is a plus.
• A results‑driven mindset, with a track record of excellent customer experience, exceeding growth targets, and identifying and delivering on growth opportunities.
• Commercial acumen and strategic thinking, able to negotiate favourable outcomes for both customers and OEV.
• Exceptional relationship management skills, with the maturity, gravitas and ability to engage and influence stakeholders internally and externally.
• Able to problem solve and operate independently, taking proactive responsibility for the performance of your portfolio.
• Confident communicator, able to deliver compelling proposals for engagement initiatives, and engagement sessions to diverse audiences.
• Passion for customer success, ensuring clients see clear value and ROI from their schemes.
• A startup / entrepreneurial mindset, being able to adjust to change and keep up with a fast‑moving business.
• An interest in sustainability, and a desire to accelerate the transition to electric vehicles. Knowledge of employee benefits, EVs or leasing would be great but not crucial.

About Us

The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK.

We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start‑ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.

Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.

We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.

Please note we use AI to help us assess applications fairly and objectively.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.

Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Where necessary, we sometimes use AI tools to help with parts of our hiring process, like reviewing applications or assessing responses. We’re lucky to receive a huge amount of interest, so these tools help our recruiters manage that volume, not replace them. Ultimately, every hiring decision (for example, whether to progress your application or not) is always made by a real person in our Talent team. If you’d like to know more about how we use your data, you can reach out to us via email at [email protected]. We’re happy to help!