EV Field Service Planning Lead – Hybrid Role

Tritium Power Solutions Au; Coventry; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

Tritium Power Solutions Au is seeking an EV Field Service Planning Lead to oversee scheduling and planning of field service activities across the United Kingdom. This hybrid role requires strong EV knowledge, exceptional organizational skills, and the ability to coordinate with technicians to ensure timely service delivery.

The position emphasizes data-driven improvements, cross-functional collaboration, and ongoing updates on EV technologies to maintain cutting-edge service capabilities.

Qualifications

• Experience in field service management or operations planning.
• Knowledge of EV technology and industry practices.
• Strong organizational and time management skills.
• Excellent communication with diverse stakeholders.

Responsibilities

• Develop and implement field service planning strategies to optimize operational efficiency.
• Coordinate with field service technicians to schedule work assignments based on priority, travel time, and skill set.
• Monitor and analyze service metrics to identify areas for improvement and implement necessary changes.
• Liaise with customers to understand their service needs and provide timely updates regarding service delivery.
• Manage inventory of tools and parts required for field service operations to ensure technicians are fully equipped.
• Collaborate with cross-functional teams, including sales, technical support, and customer service, to enhance the overall service delivery process.
• Prepare reports and analytics related to service requests, technician performance, and customer feedback to drive continuous improvement.
• Stay current with electric vehicle advancements and service best practices to ensure the deployment of cutting-edge solutions.

Skills

Field service planning

Operations management

Electric vehicle knowledge

Organizational skills

Communication skills

Education

Associate degree in related field

Bachelor's degree preferred

Tools

Field service software

Job description

Tritium Power Solutions Au is seeking an EV Field Service Planning Lead to oversee scheduling and planning of field service activities across the United Kingdom. This hybrid role requires strong EV knowledge, exceptional organizational skills, and the ability to coordinate with technicians to ensure timely service delivery.

The position emphasizes data-driven improvements, cross-functional collaboration, and ongoing updates on EV technologies to maintain cutting-edge service capabilities.