Europe IT Service Delivery Lead (White-Glove Helpdesk)

twentyAI; England; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading investment firm in London is seeking an experienced IT Service Delivery Manager to oversee Helpdesk operations across Europe. You will lead a high-performing service desk, ensuring top-notch support for approximately 300 users. Key qualifications include strong technical and interpersonal skills, ITIL practices knowledge, and experience with ServiceNow. This role offers a chance to impact IT service delivery positively and mentor a support team.

Qualifications

• 5+ years of experience in IT service delivery or helpdesk management.
• Experience managing IT support teams in a corporate environment.
• Deep understanding of ITIL practices and ServiceNow.

Responsibilities

• Manage day-to-day operations of the Europe IT Helpdesk.
• Lead and develop a team of IT support specialists.
• Maintain service-level targets and high-touch support.
• Drive continuous improvement across systems and service standards.

Skills

IT service delivery management

Strong technical ability

Interpersonal skills

Analytical capabilities

Problem-solving

ITIL practices

ServiceNow experience

Active Directory management

Education

ITIL Foundation certification

Tools

ServiceNow

Microsoft Office Suite

Zoom

Job description

A leading investment firm in London is seeking an experienced IT Service Delivery Manager to oversee Helpdesk operations across Europe. You will lead a high-performing service desk, ensuring top-notch support for approximately 300 users. Key qualifications include strong technical and interpersonal skills, ITIL practices knowledge, and experience with ServiceNow. This role offers a chance to impact IT service delivery positively and mentor a support team.