Europe Carrier Strategy & Operations Lead

The Consensus

Bedford, Southampton

Hybrid

GBP 120,000 - 180,000

Full time

5 days ago

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Job summary

Stord, Inc. is seeking a Head of Carrier Management - Europe to optimize our European transportation network and pricing strategy.

You will own UK/EU tax and compliance SME responsibilities, and drive carrier performance across national posts, regional carriers, and cross-border lanes. You will partner with Finance, Operations, and CX to align logistics strategies with business goals and to deliver cost-effective, reliable shipping across Europe.

Qualifications

5+ years in logistics, transportation, or supply chain operations in Europe.
Deep understanding of European carrier landscape and PUDO/OOH trends.
Experience negotiating with major European carriers.
Advanced Excel skills and proficiency in BI tools (Tableau/Power BI/Looker).
Strong English communication; additional EU languages a plus.

Responsibilities

Network Design: maintain a European parcel carrier strategy balancing national posts with regional specialists.
Cost Optimization: analyze spend patterns and forecast demand to guide strategy.
Pricing & Margin Control: own end-to-end pricing/margin reporting and visibility on costs.
Surcharge & Pass-Through Management: monitor carrier surcharges and ensure accurate pass-through logic.
Regulatory Expertise: serve as SME for UK/EU tax and compliance (VAT/IOSS/EORI).
Technical Sales Support: assist Sales in high-stakes meetings with carrier guidance.
Daily Problem Solving: escalate and resolve day-to-day carrier issues.
Performance Accountability: monitor SLAs and conduct QBRs; hold carriers accountable.
Process Engineering: develop SOPs bridging fulfillment centers and carrier ops.
Cross-Border Excellence: manage intra-EU and non-EU lanes including customs.