EUD Engineer

TEC Partners Limited; Lowestoft; On-site; GBP 28,000 - 46,000; Full time

Job summary

TEC Partners Limited is seeking an experienced End User Device Engineer to support a busy ICT environment in Kidlington. The role covers hands-on 2nd line end-user device support, ensuring services meet SLAs and KPIs, with close collaboration with ICT teams and third-party suppliers.

The ideal candidate will specialize in Windows 10, desktops, laptops and mobile devices, and will contribute to refresh projects, documentation, and process improvements; a full UK driving licence is required.

Qualifications

• Experience in ICT operational or EUD support roles.
• Strong Windows 10, desktop, laptop and mobile device support experience.
• Excellent troubleshooting and diagnostic skills.
• Customer-focused approach with strong communication skills.
• Ability to work across multiple locations.
• Full UK driving licence.

Responsibilities

• Provide 2nd line end user device support
• Resolve incidents, requests and problems within agreed SLAs
• Support Windows 10 devices, laptops, desktops and smartphones
• Identify trends and recurring issues, escalating where required
• Support moves, projects, events and technology refresh activity
• Maintain and update documentation and knowledge articles
• Follow asset management and ICT governance processes
• Identify and suggest service improvements

Skills

Windows 10 support

Troubleshooting

Customer focus

Multi-location work

Driving licence

Education

ITIL v3 or v4

Tools

ServiceNow

Job description

End User Device Engineer

Location: Kidlington

Rate: Up to £250 per day Umbrella

Contract until end of March 2026 with possible extension

An experienced End User Device Engineer is required to support a busy ICT environment, delivering high-quality end user support and ensuring services are maintained in line with agreed SLAs and KPIs.

The Role

Provide hands‑on support across end user devices, working closely with ICT teams, business users and third-party suppliers to minimise disruption and maintain a strong user experience.

Key Responsibilities

• Provide 2nd line end user device support
• Resolve incidents, requests and problems within agreed SLAs
• Support Windows 10 devices, laptops, desktops and smartphones
• Identify trends and recurring issues, escalating where required
• Support moves, projects, events and technology refresh activity
• Maintain and update documentation and knowledge articles
• Follow asset management and ICT governance processes
• Identify and suggest service improvements

Required Skills and Experience

• Experience in ICT operational or EUD support roles
• Strong Windows 10, desktop, laptop and mobile device support experience
• Excellent troubleshooting and diagnostic skills
• Customer-focused approach with strong communication skills
• Ability to work across multiple locations
• Full UK driving licence

Desirable

• ITIL v3 or ITIL v4 certification
• Experience using ServiceNow