EUC Subject Matter Expert - 3rd Line Support

PXC; Manchester; On-site; GBP 35,000 - 55,000; Full time

Job summary

PXC is seeking a technology expert to join their Cloud Infrastructure department. This role focuses on ensuring optimal performance of end-user computing services, providing technical support, and contributing to the improvement of digital workplace solutions. Suitable candidates should possess strong skills in Windows environments, Active Directory, and Microsoft 365. A Bachelor's degree in IT and ITIL certification is required. PXC values diversity and offers a dynamic workplace environment.

Qualifications

• Strong technical expertise in end-user computing environments.
• Proven experience in diagnosing and resolving complex technical issues.
• Solid understanding of system architecture and device management.
• Excellent communication skills to explain technical concepts.
• Ability to identify trends and prioritize incidents effectively.

Responsibilities

• Act as the subject matter expert for end-user technologies.
• Ensure end-user services operate at optimal performance levels.
• Draft end user communications and how-to guides.
• Provide expert-level support for complex technical issues.
• Support the design and deployment of end-user technologies.

Skills

Windows 10/11 expertise

Microsoft 365 knowledge

Active Directory

Endpoint management tools (e.g., Intune)

Analytical skills

Education

Bachelor’s degree in Information Technology or related field

ITIL Foundation certification or equivalent

Tools

PowerShell

Microsoft Exchange

Azure

Job description

PXC is seeking a technology expert to join their Cloud Infrastructure department. This role focuses on ensuring optimal performance of end-user computing services, providing technical support, and contributing to the improvement of digital workplace solutions. Suitable candidates should possess strong skills in Windows environments, Active Directory, and Microsoft 365. A Bachelor's degree in IT and ITIL certification is required. PXC values diversity and offers a dynamic workplace environment.