EU Major Incident Manager

Sodexo; Ashford; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Salary

Car allowance

Pension

Private medical

Holiday entitlement

Staff shop discounts

Cinema discounts

Recognition awards

Sysco career opportunities

Job summary

Sodexo in Ashford, Kent is seeking an EU Major Incident Manager fluent in Swedish to lead high-priority incidents across European markets. You will coordinate technical teams, service providers, and business stakeholders to restore services quickly and minimise disruption.

This hybrid role requires exceptional communication, cross‑functional leadership, and the ability to drive root-cause analysis and post‑incident reviews.

Qualifications

• Experience leading Major Incident Management programs.
• Strong ITIL knowledge and practice.
• Excellent communication with technical and non-technical audiences.

Responsibilities

• Lead high-priority incidents from identification through resolution.
• Coordinate cross-functional teams, service providers and stakeholders.
• Conduct post-incident reviews and drive improvements.

Skills

Major Incident Management

ITIL

Leadership

Communication

Job description

EU Major Incident Manager (Swedish Speaking)

Are you an experienced EU Major Incident Manager who thrives under pressure and enjoys working in a fast-paced international environment? We\'re looking for a Swedish-speaking IT professional to join our team and play a critical role in protecting business services across multiple European markets. As our EU Major Incident Manager, you\'ll take ownership of high-priority incidents from identification through to resolution, bringing together technical teams, service providers, and business stakeholders to restore services quickly and minimise disruption. You\'ll be at the centre of critical decision-making, ensuring clear communication, strong coordination, and effective leadership throughout the incident lifecycle. This is an opportunity to work with international teams across Europe, influencing outcomes and driving collaboration across multiple functions and suppliers. You\'ll also lead post-incident reviews, helping identify root causes and implementing improvements that strengthen service resilience and prevent future incidents. We\'re looking for someone with proven experience in Major Incident Management, a strong understanding of ITIL best practices, and the confidence to lead complex incidents involving multiple stakeholders. Exceptional communication skills are essential, as you\'ll be responsible for providing clear updates to both technical and non-technical audiences while maintaining calm and control during business-critical situations. Fluency in Swedish is highly desirable, and experience working within complex, highly available IT environments is essential. You\'ll be comfortable building relationships, influencing without direct authority, and working collaboratively with teams across different countries, cultures, and time zones. In return, you\'ll join a supportive and collaborative team where you\'ll have the opportunity to make a genuine impact on service performance across the business. This hybrid role is based in Ashford, Kent, with occasional travel for meetings, site visits, and team events. The position also includes participation in an out-of-hours on-call rota, supported by an on-call allowance. If you\'re passionate about service excellence, enjoy solving complex challenges, and have the leadership skills to manage major incidents in a dynamic international environment, we\'d love to hear from you.

• A competitive salary
• Company car allowance of £5,500
• Pension scheme
• Single private medical healthcare cover
• Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays
• Huge discounts on all sorts of lovely food and award-winning products through our staff shop
• Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo.
• Recognition awards and Incentives
• Real career opportunities - being part of Sysco, the world\'s leading foodservice business, opens up a world of possibility