Swedish-Speaking EU Major Incident Manager

Sodexo; Ashford; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Salary

Car allowance

Pension

Private medical

Holiday entitlement

Staff shop discounts

Cinema discounts

Recognition awards

Sysco career opportunities

Job summary

Sodexo in Ashford, Kent is seeking an EU Major Incident Manager fluent in Swedish to lead high-priority incidents across European markets. You will coordinate technical teams, service providers, and business stakeholders to restore services quickly and minimise disruption.

This hybrid role requires exceptional communication, cross‑functional leadership, and the ability to drive root-cause analysis and post‑incident reviews.

Qualifications

• Experience leading Major Incident Management programs.
• Strong ITIL knowledge and practice.
• Excellent communication with technical and non-technical audiences.

Responsibilities

• Lead high-priority incidents from identification through resolution.
• Coordinate cross-functional teams, service providers and stakeholders.
• Conduct post-incident reviews and drive improvements.

Skills

Major Incident Management

ITIL

Leadership

Communication

Job description

Sodexo in Ashford, Kent is seeking an EU Major Incident Manager fluent in Swedish to lead high-priority incidents across European markets. You will coordinate technical teams, service providers, and business stakeholders to restore services quickly and minimise disruption.

This hybrid role requires exceptional communication, cross‑functional leadership, and the ability to drive root-cause analysis and post‑incident reviews.