Estimator

Holdings LLC; Bath; In loco; GBP 45.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual PTO

Paid Parental Leave

6 paid holidays

Medical/Dental/Vision Insurance Day 1

401(k) Retirement Plan with company 
匹

Employer Paid Short-Term Disability &

Voluntary Life Insurance

Continuing Education Opportunities

Uniform Stipend

Voluntary Daily Pay option

Descrizione del lavoro

Gerber Collision & Glass is seeking an Estimator to deliver an outstanding customer experience by accurately assessing vehicle damage, creating repair estimates and coordinating repair needs with customers and insurance companies throughout the process.

The role emphasizes documentation, communication, and collaboration with the team to meet KPIs and deliver quality service. A high school diploma, basic computer skills, and willingness to complete I-CAR training are required.

Competenze

• High School Diploma or equivalent
• Willing to complete I-CAR Training
• Valid Driver's License
• Awareness of DRP procedures
• Basic computer skills

Mansioni

• Document customer interactions accurately and update records
• Guide customers through the repair process with timely information
• Ensure compliance with insurance client requirements and processes
• Adhere to WOW Operating Ways for customer drop-offs, repair planning, communication and delivery
• Communicate customer requests to the appropriate team members
• Provide positive, energetic engagement with customers in-person and over the phone
• Participate in daily production walks with the Management Team and assist teammates as needed
• Attend training sessions and workshops as recommended by Store Manager

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Company: Gerber Collision & Glass

Great Teams Don't Happen by Accident

Built with Intent. Driven by YOU.

At the Gerber Collision & Glass , our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Job Description:

The Estimator's primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer's experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience

Required Knowledge, Skills, & Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Commission-Based Position - Estimated Annual Earnings: $60,000-$100,000+