Estee Lauder Counter Manager | 37.5 Hours Boots Leeds Trinity

The Estée Lauder Companies Inc.; Leeds; On-site; GBP 25,000 - 40,000; Full time

Job summary

An innovative company in the beauty industry is looking for a dynamic Counter Manager to lead their team at a prestigious retail location. This role offers the chance to be the CEO of your store, with full accountability for driving sales and exceptional customer service. You will develop and coach your team while executing strategic business plans to enhance customer engagement and satisfaction. Join a forward-thinking organization that values diversity and offers outstanding career development opportunities in a fast-paced environment. If you have a passion for beauty and a knack for leadership, this could be your next big step.

Qualifications

• Proven leadership and coaching skills in a retail environment.
• Ability to develop financial plans and manage resources effectively.
• Strong interpersonal skills and customer relationship management.

Responsibilities

• Lead, coach, and develop a team of Sales Associates.
• Create and execute a business plan to attract and retain customers.
• Manage in-store events and customer relationship management.

Skills

Effective verbal and written communication skills

Quality customer service skills

Results-oriented

Goal-oriented

Team leadership

High attention to detail

Ability to work autonomously

Tools

Microsoft Excel

Job description

Estee Lauder Counter Manager | 37.5 Hours Boots Leeds Trinity

Join to apply for the Estee Lauder Counter Manager | 37.5 Hours Boots Leeds Trinity role at The Estée Lauder Companies Inc.

Job Description

We are seeking a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates to meet sales, customer service, and operational targets.

The ideal candidate will have proven leadership, coaching, and business management skills gained in a fast-paced retail environment. This role offers an exceptional opportunity to be the CEO of your store, with full accountability for creating and executing a business plan to attract and retain customers through strategic targeting, impactful in-store events, excellent customer relationship management, and leading a high-performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their potential, this could be the perfect role for you and a stepping stone towards a long-term career with a leader in prestige beauty.

Many of our field executives and senior managers started their careers at the point of sale. This first-level management role, involving business planning, consumer insights, event management, customer relationship management, and front-line marketing, will equip you with versatile skills for career progression in the Beauty Industry.

We value diversity of thought and people, and offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills, with excellent interpersonal skills
• Quality customer service skills, skilled at winning people over
• Results-oriented with a high drive to meet objectives and standards
• Goal-oriented, pursuing goals beyond expectations
• Senses others' development needs and supports their abilities
• Anticipates, recognizes, and meets customer needs
• Handles difficult customer situations with diplomacy and tact
• Guides team performance while holding members accountable
• Builds and maintains extensive informal networks
• Models respectful, helpful, and cooperative team qualities
• High attention to detail and organizational skills
• Ability to work autonomously and as part of a team
• Proactive and positive work approach
• Maintains confidentiality, tact, and discretion

Knowledge and Experience

• Retail sales experience
• Team leadership
• Experience in strategic planning and execution, dependent on store size
• Ability to develop financial plans and manage resources
• Working knowledge of computer systems, including email and Microsoft Excel

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Personal Care Product Manufacturing